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Virus alerts & McAfee and HJT software disabled

Discussion in 'Virus & Other Malware Removal' started by matthewjones16, Dec 24, 2010.

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  1. matthewjones16

    matthewjones16 Thread Starter

    Joined:
    Dec 24, 2010
    Messages:
    3
    Hello all,

    I have a Dell Dimension 9200 running Windows XP Home with McAfee SecurityCentre (I think!) which today started displaying messages saying the computer is infected with malware. I tried downloading the latest version of MalwareBytes but MB is killed shortly after running either full or quick scan. Doing a full system scan with Mcafee SecurityCentre installed on the PC brings up an error just after starting that says an unexpected error occurred and that it can't continue.

    I also downloaded Hijack This! and GMER as requested in the sticky post, but both of these are also terminated before their scans complete. I also downloaded and ran DDS which completed successfully. The DDS.txt log is reproduced below, and the attach.txt log is attached to this message.

    I'd be grateful for any help that you can provide me with in removing this annoying malware!

    Thanks,

    Matthew
    ===============================================================================
    DDS.txt:
    -----------------------------------------------------------------------------------------------------

    DDS (Ver_10-12-12.02) - NTFSx86 MINIMAL
    Run by allthejoneses.com at 19:22:53.76 on 24/12/2010
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1736 [GMT 0:00]

    AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
    FW: McAfee Firewall *Enabled*

    ============== Running Processes ===============

    C:\WINDOWS\system32\savedump.exe
    "\\.\globalroot\Device\svchost.exe\svchost.exe"
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\system32\svchost.exe -k netsvcs
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    K:\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.co.uk/
    uSearch Page = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
    uSearch Bar = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
    uDefault_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=4070501
    uInternet Connection Wizard,ShellNext = hxxp://uk.mcafee.com/root/redirects/support.asp?affid=105-65
    uInternet Settings,ProxyOverride = *.local
    uSearchURL,(Default) = hxxp://uk.search.yahoo.com/search?fr=mcafee&p=%s
    mSearchAssistant = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
    uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    mURLSearchHooks: H - No File
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
    BHO: ALOT Toolbar Helper: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\bho\alotBHO.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20101224175743.dll
    BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
    BHO: 1 (0x1) - No File
    BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
    uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\Wcescomm.exe"
    uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
    uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
    uRun: [B60JHDGR6V] c:\docume~1\allthe~1.com\locals~1\temp\Sv3.exe
    uRun: [JP595IR86O] c:\docume~1\allthe~1.com\locals~1\temp\Sv2.exe
    uRun: [csspatch700upd.exe] c:\documents and settings\allthejoneses.com\application data\f89638a37db73b082dd2b505259675a5\csspatch700upd.exe
    mRun: [SigmatelSysTrayApp] stsystra.exe
    mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
    mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
    mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
    mRun: [PMX Daemon] ICO.EXE
    mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
    mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
    mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
    mRun: [4oD] "c:\program files\kontiki\KHost.exe" -all
    mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\SSMMgr.exe /autorun
    mRun: [TalkTalk] "c:\program files\talktalk\bin\sprtcmd.exe" /P TalkTalk
    mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
    mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
    mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
    mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
    mRun: [xmnosraecw.tmp] "c:\docume~1\allthe~1.com\locals~1\temp\xmnosraecw.tmp"
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
    dRun: [AMService] c:\windows\system32\vcchfc.exe
    StartupFolder: c:\docume~1\allthe~1.com\startm~1\programs\startup\antima~1.lnk - c:\documents and settings\allthejoneses.com\application data\f89638a37db73b082dd2b505259675a5\csspatch700upd.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\paloal~1.lnk - c:\program files\common files\palo alto software\8.0\PAS8_Update.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sideact!.lnk - c:\program files\act\SideACT.exe
    IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
    IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    Trusted Zone: internet
    Trusted Zone: landmarkinfo.co.uk
    Trusted Zone: landmarkinfo.co.uk\www
    Trusted Zone: mcafee.com
    Trusted Zone: promap.co.uk
    Trusted Zone: promap.co.uk\www
    Trusted Zone: promapserver.co.uk
    Trusted Zone: promapserver.co.uk\www
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
    DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    DPF: {644F656A-013E-4198-BE03-1D7A4F6AB550} - hxxps://www.promapserver.co.uk/controls/latest/promap.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
    Handler: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - c:\program files\common files\intuit\intu-res.dll
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

    ================= FIREFOX ===================

    FF - ProfilePath - c:\docume~1\allthe~1.com\applic~1\mozilla\firefox\profiles\o5hgixxe.default\
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
    FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=mcafee&p=
    FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
    FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
    FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
    FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
    FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor
    FF - Ext: Java Quick Starter: [email protected] - c:\program files\java\jre6\lib\deploy\jqs\ff
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: DOM Inspector: [email protected] - %profile%\extensions\[email protected]
    FF - Ext: Screengrab: {02450954-cdd9-410f-b1da-db804e18c671} - %profile%\extensions\{02450954-cdd9-410f-b1da-db804e18c671}

    ============= SERVICES / DRIVERS ===============

    R3 pmxmouse;PMXMOUSE;c:\windows\system32\drivers\pmxmouse.sys [2007-5-6 18432]
    R3 pmxusblf;PMXUSBLF;c:\windows\system32\drivers\pmxusblf.sys [2007-5-6 14336]
    S0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-8-10 386840]
    S1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-8-10 84072]
    S2 AMService;AMService;c:\windows\system32\vcchfc.exe run --> c:\windows\system32\vcchfc.exe run [?]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-11-24 135664]
    S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-6-17 93320]
    S2 McMPFSvc;McAfee Personal Firewall Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-10 271480]
    S2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-10 271480]
    S2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-10 271480]
    S2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-8-10 171168]
    S2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-8-10 188136]
    S2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-8-10 141792]
    S2 sprtsvc_TalkTalk;SupportSoft Sprocket Service (TalkTalk);c:\program files\talktalk\bin\sprtsvc.exe [2007-10-12 202016]
    S2 SSHNAS;SSHNAS;c:\windows\system32\svchost.exe -k netsvcs [2004-8-10 14336]
    S2 SSPORT;SSPORT;\??\c:\windows\system32\drivers\ssport.sys --> c:\windows\system32\drivers\SSPORT.sys [?]
    S2 tgsrvc_TalkTalk;SupportSoft Repair Service (TalkTalk);c:\program files\common files\supportsoft\bin\tgsrvc.exe [2007-8-2 148768]
    S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-8-10 55840]
    S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-12-24 38224]
    S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
    S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-8-10 152960]
    S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-8-10 52104]
    S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-8-10 313288]
    S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-8-10 88544]
    S3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-8-10 88544]
    S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-8-10 84264]
    S3 SandraAgentSrv;SiSoftware Deployment Agent Service;c:\program files\sisoftware\sisoftware sandra lite 2010\RpcAgentSrv.exe [2009-12-3 93336]

    =============== Created Last 30 ================

    2010-12-24 19:01:01 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2010-12-24 19:01:01 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
    2010-12-24 19:00:58 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-12-24 19:00:58 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2010-12-24 18:49:19 239616 ----a-w- c:\windows\Sxukof.exe
    2010-12-24 18:12:56 239616 ----a-w- c:\windows\Sxukoe.exe
    2010-12-24 17:59:38 239616 ----a-w- c:\windows\Sxukod.exe
    2010-12-24 17:49:46 239616 ----a-w- c:\windows\Sxukoc.exe
    2010-12-24 17:44:45 239616 ----a-w- c:\windows\Sxukob.exe
    2010-12-24 17:44:42 81920 ----a-w- c:\documents and settings\allthejoneses.com\gxtap.exe
    2010-12-24 17:44:41 239616 ----a-w- c:\windows\Sxukoa.exe
    2010-12-24 17:44:34 108032 --sha-r- c:\windows\system32\fxsres7.dll
    2010-12-24 17:44:33 73216 ----a-w- c:\windows\system32\vcchfc.exe
    2010-12-24 17:44:14 -------- d-----w- c:\docume~1\allthe~1.com\applic~1\F89638A37DB73B082DD2B505259675A5
    2010-12-21 21:22:04 -------- d-----w- c:\program files\FreeImagesPad
    2010-12-21 20:38:16 -------- d-----w- c:\docume~1\alluse~1\applic~1\FileCure
    2010-12-20 20:48:41 -------- d-----w- c:\program files\AviSynth 2.5
    2010-12-15 20:10:51 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys

    ==================== Find3M ====================

    2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
    2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
    2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
    2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
    2005-07-15 13:15:26 416 -c--a-w- c:\program files\layout.bin
    2000-05-16 15:37:14 46080 ----a-w- c:\program files\Setup.exe

    ============= FINISH: 19:23:55.00 ===============
     

    Attached Files:

  2. matthewjones16

    matthewjones16 Thread Starter

    Joined:
    Dec 24, 2010
    Messages:
    3
    Hi all,

    Have now also tried running the Microsoft Windows Malicious Software Removal tool, running it both in safe mode and normal mode, but in either case this is also terminated by the malware.

    Also, I didn't mention last time that the malware has disabled Mcafee SecurityCentre's realtime scanning.

    I'd be really grateful for any help you can provide with this.

    Thanks,

    Matthew
     
  3. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    sorry for the delay,

    do you still need help with your machine?
     
  4. matthewjones16

    matthewjones16 Thread Starter

    Joined:
    Dec 24, 2010
    Messages:
    3
    Hello CatByte,

    No thanks, I restored the software on the computer back to its factory settings and re-installed everything so the problems are now sorted. Thanks very much for your reply, though. Don't worry about the delay!

    Matthew
     
  5. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    OK

    sorry about that, sometimes the forum gets so busy, that we miss some threads,

    I'm glad that you were able to resolve it anyway

    take care

    ~CB
     
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