Solved Virus and Malware removal

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DR.M

Malware Specialist
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Hi, Patrick. Any other question before mark this topic as Solved?
 

PatrickAshfield

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May 24, 2021
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Again thanks for all help. What can I tell the police if I cannot locate these crooks? I have no banking accounts through internet although ebay and paypal have access to a small debit account I keep just for their purchases. I will change passwords from my Internet account at the library in next few days.

I believe that the hackers got my personal info from Yahoo mail. There was activity showing in my history just after this matter began on PM of July 12. I intend to go to library and make up new yahoo mail account. Can these people access my machine through the IP of the Xfinity router?

I think I found page of news where this came from and I notified upbeatnews.com for their sidebar The Most Hilarious Photobombs. I don't know if they will contact me or not.

I feel I cannot bother you further. But thanks. I am reading the info about re-installing Windows 10. It is a bit dense. I have a disk for Windows 10, but he seems to think that people are downloading new 10. Anyway, if I could just clear out machine with a delete of partitions or re-format and know that the machine is clean before re-installing Windows 10 I would feel better. This machine had Windows 7 when I did an install of Windows 10 and I think some things were left on it.

Anyway thank you. If thee is some way I could thank you let me know. Patrick
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,191
Hi, Patrick.

You don't bother me of course. But I don't have anything else to tell you. :)

Briefly:

1. Change your passwords (email accounts, sites and what else you have)
2. Do a clean install of the operating system.

Note: No reason to clean the computer first and then do a clean install. That will remove everything. You have to follow the steps I provided you to proceed to a clean install. That means you need to prepare a USB with the latest Windows 10 in it. Do not use the disk you said you have.
 

DR.M

Malware Specialist
Joined
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Messages
2,191

PatrickAshfield

Thread Starter
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I must study the files that you suggest. But if I want to install the Windows 10 disk i have now on another desktop, that is ok. Also if I have this Windows 10 disk installed on another computer then that computer is safe from what was done on the one I am using now.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,191
You don't want to install an old version of Windows in any computer. You need to install the latest version, otherwise you will have to download and download the updates. Follow the steps as instructed above.
 

PatrickAshfield

Thread Starter
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May 24, 2021
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Ok. I understand that if I possess the Windows 10 I have that I can download the latest version. I will need some time to work all this out. I plan to go to the library and use their computers to change all my passwords. Again thanks.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,191
I understand that if I possess the Windows 10 I have, that I can I can't download the latest version
You will have the latest version with the way I told you above. I recommend you to do that. Besides, where did you find that dvd? Do you know that it is all fine with it? But this is another story. Just follow the steps in my instructions. :)

You are welcome. Although I will mark the topic as Solved, it will be open for you in case you need anything during the clean installation process.

Take care.
 

PatrickAshfield

Thread Starter
Joined
May 24, 2021
Messages
19
I bought the Windows 10 disk on ebay about 2 months ago. It has seemed fine all along. Again thanks. I will follow your advice. I assume that possessing that dvd gives me the right to get updates. Again I have imposed on your time greatly. So let me makes changes in passwords through the safety of library and then proceed with what you advise on this machine. Thanks for all.
 
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