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Virus disabling antivirus programs?

Discussion in 'Virus & Other Malware Removal' started by gohomejes, Oct 4, 2008.

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  1. gohomejes

    gohomejes Thread Starter

    Joined:
    Oct 4, 2008
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    So I'm attempting to fix a virus for a friend. I converted to Mac a few years ago so I'm rusty with Windows. Hopefully someone on here can help me out! :)

    She told me Firefox was acting funny. When she was using Google or Yahoo and was searching for something, she would click on a link but it wouldn't take her to the link that she clicked on. Instead it would take her to some random link. Then Firefox would randomly shut down and she would get a pop-up saying:
    ATTENTION! If your computer is struck by the virus, you could suffer data loss, erratic PC behaviour, PC freezes and creahes.

    Detect and remove viruses before they damage your computer!
    Antivirus 2009 will perform a 100% FREE and quick scan of your computer for Viruses, Spyware and Adware.

    Do you want to install Antivirus 2009 to scan your computer for malware now? (Recommended)

    Her antivirus programs stopped working. She was using AVG and when you opened it, it just said "There are no active components." I couldn't get a scan or anything. I downloaded Avast and that ran for about 3 hours. The results just showed that there was a sign of MW97: Thus Family. I hit repair and hope it would be fixed. Nope.

    Firefox is still acting funny. She can't get any Windows updates. When you go to the Windows update pages, it just says the page cannot be displayed.

    I got the full version of Kaspersky and that ran for about 7 hours. In the end it detected 5 infections. One was a trojan called "trojan-downlader.wma.wimad." Again I hit repair and hoped it would be fixed.

    It seems to kind of be fixed. Now I can use the Firefox and it works. It stopped randomly shutting down and I no longer get the "Attention" pop-up. I tried searching for a few random things and its opening up the correct links. However when I search for any kind of antivirus website, it takes me to a website that looks A LOT like the real website but it's a fake with fake software. Probably more viruses/trojans/WHATEVER.

    I've tried booting in Safe Mode. It shows the drivers loading and then it stalls at mup.sys. Then I get a quick blue screen and then a black screen that says it was not able to boot. I downloaded a few registry cleaners (CCleaner, Advanced WindowsCare Personal, etc.) and tried those. Now it will stall at TDI.sys. So it's still not booting through safe mode.

    I also installed the full version of AVG. On AVG and Kaspersky, I can't update the databases. It just says connection failed. I'm running MalwareByte's Anti-Malware right now.

    I uninstalled Java because she had some olddd version on there and downloaded the newest version of Java. I uninstalled Limewire (where she got one of the trojans, tsk, tsk). I've ran Disk Clean-up and Disk Defragmenter.

    I've noticed the firefall gets turned off somehow. I go back in and turn it on but it just gets disabled again.

    But I just don't know where to go from here or how to fix this. I did the Hijackthis thing. Here is my log:
    Logfile of Trend Micro HijackThis v2.0.2

    Scan saved at 8:42:58 AM, on 10/4/2008

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v7.00 (7.00.6000.16705)

    Boot mode: Normal



    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\WINDOWS\system32\svchost.exe

    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

    C:\WINDOWS\system32\svchost.exe

    C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

    C:\WINDOWS\system32\hkcmd.exe

    C:\Program Files\Apoint\Apoint.exe

    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe

    C:\Program Files\iTunes\iTunesHelper.exe

    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe

    C:\WINDOWS\system32\ctfmon.exe

    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

    C:\WINDOWS\system32\drivers\svchost.exe

    C:\Program Files\Apoint\Apntex.exe

    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

    C:\Program Files\iPod\bin\iPodService.exe

    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe

    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe

    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

    C:\Program Files\Internet Explorer\Iexplore.exe

    C:\Program Files\Mozilla Firefox\firefox.exe

    C:\Documents and Settings\Lorisa Lee\Desktop\HiJackThis.exe



    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)

    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

    O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe

    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

    O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart

    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

    O4 - HKCU\..\Run: [SVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe

    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')

    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')

    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html

    O8 - Extra context menu item: Transfer by Image Converter 2 Plus - C:\Program Files\Sony\Image Converter 2\menu.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll

    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople

    O16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cab

    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab

    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

    O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe

    O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

    O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

    O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe

    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe

    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe

    O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

    O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

    O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe

    O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

    O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe

    O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

    O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

    O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe

    O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

    Any help would be greatly appreciated. :)
     
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