Virus I Think?

[HAMMER 1]

I Hope Some Body Can Offer Me Some Advice.
I Could Be On My Comp For 1 Minute Or 20 Mins, Then When I Click On Any Icon A Box Appears Asking Me To Confirm That I Would Like To Delete.
It Is Not Possible To Click No And When I Try To Close The Box It Begins To Multiply.
After Dragging The Box I Can Close The One I've Dragged, But Ever Time Another One Appears.
I Think This Might Have Something To Do With The Recycle Bin, As When I Went Into It The File Menu Was Blanked Off.
I Have Run A Virus Scan But Nothing Was Found.

 

[LDTate]

Hello Hammer. Welcome to the TSG.

This is what I suggest you do first.

Make sure you have the up-to-date versions of Spybot, Ad-aware and HijackThis. All are free and available bellow.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:
Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From main window :Click Start then under Select a scan Mode tick Perform full system scan.

Next deselect Search for negligible risk entries.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

Before restart, Empty Recycle Bin.

Restart your computer.

Download HijackThis from link in my signature. Save it to a permanent folder (I create a new folder in C:\ named HJT). Open and hit scan, then save log. Once it is saved it will open in notepad. Select all from the edit button, copy and paste the results here. Don't fix anything with it yet! Someone experienced with the logs will advise you.

While your at it, go ahead and download CWShredder too. Don't do anything with it yet.

 

[HAMMER 1]

Logfile of HijackThis v1.98.2
Scan saved at 20:22:56, on 03/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\CtrlVol.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\NETGEAR\WG121 Configuration Utility\wlancfg8.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Documents and Settings\John\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rm.learningforall.info/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 169.254.253.240:6588
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://register3.valueactive.com/mpp_398/webolr/OCX/FlashAX.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B9C3EB7C-CBBE-4649-BB28-7D4921C0818D}: NameServer = 192.168.0.1,192.168.0.2

 

[LDTate]

Download CWShredder from my signature bellow. Unzip it on the desktop.
Open CWShredder and with ALL other windows closed, click fix.

Then lets do a online scan. Click Here

 

[HAMMER 1]

I Have Run All The Scans And They Have All Returned No Virus Anywhere.
This Morning I Was Working On An Excel Programme And This Is What Happened.
Starts Off Fine,then I Cannot Use The Mouse ( Laptop, I Have To Use L/click ),then The Mouse Pointer Starts To Flicker, Then Cells That I Have Filled With Data Begin Deleting 1 By 1.
I Would Like To Thank You For All Your Assisstance.

 

[LDTate]

Lets run two online virus scans. I suspect it's in notepad.

Scan one

Scan two

Let me know if they find anything.

 

[HAMMER 1]

this may be a stupid question.
when you say lets run 2 scans, do you mean 1 complete computer scan followed by another the same?
i appologise for my ignorance.

 

[LDTate]

this may be a stupid question

There aren't any stupid questions here. If you don't understand something or aren't sure just ask.

when you say lets run 2 scans, do you mean 1 complete computer scan followed by another the same?

Yes, these are at different sites. If asked to fix, reply yes.

 

[HAMMER 1]

no virus found

 

[LDTate]

I suggest you do this:

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

Unless you know this is your Proxyserver, Fix it. The IP doesn't ping.

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 169.254.253.240:6588

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://register3.valueactive.com/m...OCX/FlashAX.cab


Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"


Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

Empty the Recycle Bin

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on and create a restore point.

To create a restore point:

Single-click Start and point to All Programs.
Mouse over Accessories, then System Tools, and select System Restore.
In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
Type a description for your new restore point. Something like "After cleanup". Click Create and you're done.

You need to put your HijackThis in a permanent folder. Create a Folder like C:\HJT. Cut / paste the HijackThis.exe you have now.


Scan again and post a new HJT log.

 

[HAMMER 1]

When I Try To Create A Folder For Hjt I Get A Meessage That I Can't Use : \
Could You Please Give Me A Basic Run Down On Where I Need To Go To Create This New Folder As It Cannot Be A Temp One.


Secondly:
When I Checked All The Boxes In Hjt I Had A Message That I Could Lose Some Important Files, I Just Want To Make Sure I That By Checking All Boxes I Would Not Cause Computer To Stop Working.

Sorry If I Seem Over Cautious

 

[LDTate]

You do a Right Click on the desktop and select New> then Folder. it will be named New as the folder. Then you can Right click on the New folder and selcet rename. Rename it to HijackThis. Now find your HijackThis.exe file, Right click it and select Cut. Now open (double click) the HijackThis folder you just created, Right click anywhere in that folder and select Paste.

These are all safe to delete.

I suggest you do this:

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

Unless you know this is your Proxyserver, Fix it. The IP doesn't ping.

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 169.254.253.240:6588

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://register3.valueactive.com/m...OCX/FlashAX.cab


Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.

Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"


Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

Empty the Recycle Bin

Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on and create a restore point.

To create a restore point:

Single-click Start and point to All Programs.
Mouse over Accessories, then System Tools, and select System Restore.
In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
Type a description for your new restore point. Something like "After cleanup". Click Create and you're done.

You need to put your HijackThis in a permanent folder. Create a Folder like C:\HJT. Cut / paste the HijackThis.exe you have now.


Scan again and post a new HJT log.

 

[HAMMER 1]

i'v followed instructions, but i have not been able to connect to my local network. My pc and laptop, therefor i cannot connect to the internet to post the new log.
please could you reply to ( [email protected] ) as i don't think i will be able to receive emails without connection.
sorry to be a pain.

 

[HAMMER 1]

ignore previous reply,i've sorted that problem.
here is the logLogfile of HijackThis v1.98.2
Scan saved at 12:19:11, on 10/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\NETGEAR\WG121 Configuration Utility\wlancfg8.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\John\Desktop\HJT\HijackThis.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

 

[LDTate]

Did you remove programs and other things?