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Virus, malware help needed!!

Discussion in 'Virus & Other Malware Removal' started by imarcus, Jan 17, 2015.

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  1. imarcus

    imarcus Thread Starter

    Joined:
    Jan 17, 2015
    Messages:
    2
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
    Processor Count: 4
    RAM: 3554 Mb
    Graphics Card: AMD Radeon HD 7640G, 512 Mb
    Hard Drives: C: Total - 584260 MB, Free - 528924 MB; D: Total - 25429 MB, Free - 3064 MB;
    Motherboard: Hewlett-Packard, 184B
    Antivirus: Sophos Anti-Virus, Updated and Enabled

    I have a serious virus on my computer and it is effecting everything I do. Anything from very slow speed to pop ups from simply clicking my mouse on a page. I get extra tabs popping up, ads galore, I can't navigate through a single site without coming across a serious ad or extra tab opening up, disabling me from using the internet effectively in any way. What can I do to get rid of this all together? I have gone to two different people in IT for help, neither were virus and malware removal specialists. Their help seemed to have cleaned my computer, but the virus came back within a week both times. First IT guy made me delete unneeded files and other guy used a virus scan disk to remove files and clean up the computer.....obviously neither worked. Is this as simple as cleaning my hard disk or is there more to it?

    Thanks,
    Ian
     
  2. wannabeageek

    wannabeageek Malware Specialist

    Joined:
    Nov 11, 2009
    Messages:
    581
    Hi Ian,

    FRST - Farbar Recovery Scanner Tool [​IMG]
    Please download FRST64.exe ... by Farbar. Save it to your desktop.

    1. Right click on FRST64.exe select "Run As Administrator" to run it. If prompted by UAC, please allow it. When the tool opens click Yes to disclaimer.
    2. Press Scan button. ... A log will be created FRST.txt in the same directory the tool is run.
    3. Please copy/paste FRST.txt it to your reply.
      The first time the tool is run, it makes also another log... Addition.txt.
    4. Please copy/paste Addition.txt in your reply.
     
  3. wannabeageek

    wannabeageek Malware Specialist

    Joined:
    Nov 11, 2009
    Messages:
    581
    Hi imarcus.

    It has been three days since my last post.

    • Do you still need help?
    • Do you need more time?
    • Are you having problems following my instructions?
    • These topics will self- close after 45 days without a response.
    • If you do not reply within the next 48 hours, I will remove this topic from my notification list.
    • If you post back after 5 days but before 45 days, PM me and wait for a response.
    • If you still need help after 45 days post a new log on a new thread.
     
  4. imarcus

    imarcus Thread Starter

    Joined:
    Jan 17, 2015
    Messages:
    2
    sorry for late reply, was using another way to fix it. working on this now. thanks. I will reply when I get results.
     
  5. wannabeageek

    wannabeageek Malware Specialist

    Joined:
    Nov 11, 2009
    Messages:
    581
    OP is obtaining help elsewhere.
     
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