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Virus messing up volume control, Edge, and Twitter? :/

Discussion in 'Windows 10' started by butterbeanie, Aug 24, 2015.

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  1. butterbeanie

    butterbeanie Thread Starter

    Joined:
    Dec 9, 2014
    Messages:
    33
    Hello,

    I have been experiencing problems for a couple of weeks. It may or may not be related to Win 10 update. I say this because after I first installed Win 10, everything was fine. No issues at all.

    -Then the Volume button in the System Tray became somewhat non-functioning. Left-click brings no response other than the spinning blue circle for a few seconds. I can R-click which opens up Volume Mixer but that is messed up too. Often one if the "columns" is missing, as you can see in the attached screen shot.

    -Now none of the icons in the System Tray will respond to L-click.

    -MS Edge used to sit at the bottom of my screen. It disappeared.

    -If I try to open Edge via Start menu, it doesn't open. Edge appears to be dead.

    -Search bar at bottom of screen is not functioning

    -Now Twitter is acting strange. Things often change to "R-click highlight blue". If I try to edit Tweet, the highlight blue shows up again at the cursor and eats the letters up as I type. THE HORROR!!! ;)

    Anyway, these are the problems I have been experiencing. They come across as "virus and/or malware" to me. I would be ever so grateful for guidance through the process. I saw the stickied post with the various tools but am not comfortable trying these things out on my own, for now.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 6050 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
    Hard Drives: C: Total - 237922 MB, Free - 154026 MB;
    Motherboard: Dell Inc., 0PPW8P
    Antivirus: Windows Defender, Disabled
     

    Attached Files:

  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    55,559
    First Name:
    Derek
    That is unlikely to be a virus so moved to W10
    Other users do report similar "features" and it is frequently caused by buggy drivers, either sound or video card
     
  3. butterbeanie

    butterbeanie Thread Starter

    Joined:
    Dec 9, 2014
    Messages:
    33
    Hi Derek,

    Thanks for the move. I did check over on the Win10 board for my issue but I really was not certain if the problem was Win10 related, or not, so figured Viruses was my best bet.

    I do have a program on my computer called Driver Booster 2.3 which is supposed to update drivers. I just ran it and it claims they are all up to date. Not that I trust what it tells me...

    I did post on Microsoft forum about this issue but they have provided little help. I'll paste that "discussion" below. It might help someone here, helping me.

    Thanks again for moving my post and hopefully someone here can assist me.

    -------------------------------------------------------------------------------------


    [​IMG] Community
    karrieann
    KA




    • [​IMG]







    Question
    • [​IMG]
    Applies to
    8 views
    System Tray Icons present but don't work
    KA
    karrieann
    asked on
    First, let me say, I am very "untechy". I have no idea what "build" I have installed. What ever it was that was sent to me, I installed.



    The install went flawlessly up until yesterday. Now the System Tray icons don't respond. They are present but clicking on them only activates the blue circle thing. If I right-click on the volume ST Icon, I can open the Volume Mixer. Wi-Fi Icon gives no response at all. Hovering over icons, the only two that show anything are the Windows New Notification and the Time/Date, but clicking on them does nothing.



    I've tried rebooting but it doesn't help. I am pretty much forced to control the volume by using the Fn and F11/F12 keys.



    Also just found out that the "Search the web and Windows" search box doesn't work now, either.





    There was some sort of update that was done when I turned my laptop on yesterday. After that is when these problems arose.



    Thanks

    You and 1 other person had this question
    • [​IMG]
    All replies (4)
    [​IMG]
    Sudheendra S
    replied on
    Hi,



    Welcome to Microsoft Community.



    We apologize for the inconvenience caused to you. I would like to know the detail below to assist you better with the issue.



    • Do you get any error message/code?
    I suggest you to check which version of Windows you are in by performing the step below.



    • Press Windows + R and type msinfo32 and hit enter.
    There could be possibilities of system files corruption due to which you are facing this issue. I request you to perform a SFC scan and check if it helps. It allows users to scan for corruptions in Windows system files and restore corrupted files.



    System file check (SFC) Scan and Repair System Files

    http://answers.microsoft.com/en-us/...em-files/bc609315-da1f-4775-812c-695b60477a93



    Keep us posted on the issue to assist you better.

    Be the first person to mark this helpful
    • [​IMG]
    KA
    karrieann
    replied on
    Hi and thanks for your reply.



    It looks like I have version 10.0.10240 build 10240.



    I attempted to SFC scan (I right-clicked and chose "run as admin") but the message it gives me is: "You must be an administrator running a console session in order to use the sfc utility"



    I tried both sfc /scannow and sfc /verifyonly. Both give me the same message.



    Weird...

    Be the first person to mark this helpful
    • [​IMG]
    KA
    karrieann
    replied on

    Edge doesn't work either. :(
    Be the first person to mark this helpful
    • [​IMG]
    KA
    karrieann
    replied on

    I guess that's it then?
    Be the first person to mark this helpful
    • [​IMG]
     
  4. butterbeanie

    butterbeanie Thread Starter

    Joined:
    Dec 9, 2014
    Messages:
    33
    Bump for help.
     
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