Virus overtaking laptop/Blackscreen-getting worse each day need help asap!

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JackieSING

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Joined
Apr 19, 2006
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Opened a window to mini clip games and believe mydaughter clicked on one of their websites by accident while we were in the other room and some how got a virus on the laptop and now the virus has shut me out where i can only operate in safe mode...and it also gets errors like adobeARM.exe is unable to start correctly 0xc0000006 ...when i can get in but we cant get into the laptop the regular way there is just a black screen but i can only get in safe mode but i cant install the virus programs like avg once i'm in i'm lucky to get the tgs exe it was rejecting it at first to even recognize that that i can use the scan disk but somehow i got through to open it up and get the info for you
i'm sending you theinfo put tsg sysinfo on a sd card and got this on the laptop in safe mode:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3002 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1309 Mb
Hard Drives: C: Total - 225436 MB, Free - 94422 MB; D: Total - 12836 MB, Free - 2145 MB;
Motherboard: Hewlett-Packard, 306B
Antivirus: Norton 360, Disabled

how can we begin to get these viruses out when we can not access the computer the regular way? please help you have always been successful before i believe you can help again.
 
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