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Virus overtaking laptop/getting worse each day need help asap!

Discussion in 'Virus & Other Malware Removal' started by JackieSING, Jul 17, 2012.

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  1. JackieSING

    JackieSING Thread Starter

    Apr 19, 2006
    my husband had a window to mini clip games opened and we believe our daughter clicked on one of their websites by accident while we were in the other room and some how got a virus on his laptop and now the virus has shut him out where he can only operate in safe mode...and he also gets errors when he can get in but we cant get into the laptop the regular way there is just a black screen but he can get in safe mode but we cant install the virus programs like avg once he's in we were lucky to get the tgs exe it was rejecting it at first to even recognize that that we can use the scan disk but somehow he got through to open it up and get the info for you
    we are sending you this message from my account i'm his wife and we put tsg sysinfo on a sd card and got this on his laptop in safe mode:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3002 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1309 Mb
    Hard Drives: C: Total - 225436 MB, Free - 94422 MB; D: Total - 12836 MB, Free - 2145 MB;
    Motherboard: Hewlett-Packard, 306B
    Antivirus: Norton 360, Disabled

    how can we begin to get these viruses out when we can not access the computer the regular way? please help you have always been successful before i believe you can help again.
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