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Virus Problem please help!

Discussion in 'All Other Software' started by billiegirl, Feb 1, 2005.

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  1. billiegirl

    billiegirl Thread Starter

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    Sorry if this is in the wrong section not quite sure where to pop this question!

    Anyway My friend has a virus on her computer and we dont know how to get rid of it's a trojan virus called backdoor.small and is lodged in the hidden folder of c:\_restore which is protected and won't allow any access to remove the file or anything. The virus managed to get through her fully updated AVG anti virus.

    She has have tried all the usual ways,and have also tried to manually removing the file in MS-DOS...her last resort is to format the computer, which is a pain in the a$$ so any ideas appreciated.

    Thank you in advance

    Cheers :D
     
  2. 911

    911

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    I am not certain, but that may be System Restore's folder. You can try deleting all restore points to see if that gets rid of it. (I don't know why Microsoft makes this so hard to find.)
    START > SETTINGS > CONTROL PANEL.
    Click the SYSTEM icon.
    Click the PERFORMANCE tab on the next screen.
    Click the FILE SYSTEM button on the next screen near the bottom.
    Click the TROUBLESHOOTING tab on the next screen.
    Check the box "Disable System Restore" at the bottom.
    Click APPLY
    Restart your system. All existing Restore points will be deleted.

    Go back through the same route and uncheck "Disable System Restore. (Click APPLY)
    Restart your system again.
    Invoke System Restore, and make a new restore point for future needs.

    If that does not do the trick, start looking here:
    http://www.google.com/search?as_q=b...s_occt=any&as_dt=i&as_sitesearch=&safe=images
     
  3. billiegirl

    billiegirl Thread Starter

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    Thank you 911 I let her know and lets hope this works.

    Cheers :D
     
  4. 911

    911

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    I edited my post with some more data. Read it again.
     
  5. billiegirl

    billiegirl Thread Starter

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    Ok cool thank you :D
     
  6. opopanax

    opopanax

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  7. Pandatech

    Pandatech

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    Have her run active scan at www.pandasoftware.com its a free scan that will neutralize viruses trojans worms, and nasty spyware.
     
  8. billiegirl

    billiegirl Thread Starter

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    Thank opopanx but she got rid of (thankfully) what 911 said work well.

    Thank you both for you help.

    Cheers :D
     
  9. billiegirl

    billiegirl Thread Starter

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    Thanks Pandatech I let her know and I might keep that incase as well.

    Cheers :)
     
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