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virus solution

Discussion in 'Windows XP' started by Mudkitty, Jan 21, 2003.

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  1. Mudkitty

    Mudkitty Thread Starter

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    I am running Norton Antivirus and AVG antivirus. I keep getting virus alerts (pop ups) saying I have the Klez.h virus. Located in NortonAnti/Quarantine/Portal Folder (two files shown, pop up as infected) and also shown in the System Restore folder.

    But when i run the Anti virus programs to scan, no viruses are found.

    When I open Norton program, and look under Quarantine, nothing is listed.

    Question? Can i just delete the Portal Folder to get rid of these. (i have sent question into Norton, but have yet to receive an anser) Also, i found the info page on how to disable System Restore, but any other help is greatly appreciated.

    Thanks in advance.

    Mudkitty ~~ Lisa
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
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    Hi Lisa, and welcome to the board.

    First, launch the Norton Quarantine Console, highlight all files in there, and hit "remove".
    They willl be deleted.

    Next, do this in order to clean out your Restore folder:

    1. Click Start, and then right-click My Computer.
    2. Click Properties.
    3. Click the System Restore tab.
    4. Check Turn off System Restore.
    5. Click Apply, and then click OK.
    6. Restart the computer.

    All data, including your virus, will be purged from the restore folder.

    7. Run your antivirus once more.

    Good luck,
     
  3. Mudkitty

    Mudkitty Thread Starter

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    When i open up Norton console and look under reports/quarantine, it shows 0 files.

    Can i use the "Add Files" feature of the console and add the files that are listed under C:/norton anti virus/quarantine/portal folder? and then delete?

    This is what is listed under the activitiy log:

    Date: 1/20/2003, Time: 2:29:38, Owner on A-OK
    The file
    C:\Program Files\Norton AntiVirus\Quarantine\Portal\4CD92F7B.exe
    is infected with the [email protected] virus.
    Access to the file was denied.


    Date: 1/20/2003, Time: 2:29:38, Owner on A-OK
    The file
    C:\Program Files\Norton AntiVirus\Quarantine\Portal\4CD92F7B.exe
    is infected with the [email protected] virus.
    Unable to repair this file.


    Thanks in advance

    lisa
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    I'm somewhat mystified about the location of those files.

    Both appear to be in C:\Program Files\Norton AntiVirus\Quarantine\Portal, ie, a subfolder of the Quarantine Console.

    Do this: Launch Windows Explorer, and navigate to C:\Program Files\Norton AntiVirus\Quarantine\Portal

    Doubleclick the Portal subfolder to open it, and delete both files that are inside.
    It poses no risk at all. Subsequently, empty your Recycle Bin.

    Tell us how that goes.
     
  5. Mudkitty

    Mudkitty Thread Starter

    Joined:
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    Messages:
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    I went ahead and deleted the files and recycle bin. And also turned off Restore tab. Rebooted. So far no more virus alerts.

    Hopefully all is solved.

    Thanks for your help!

    Lisa
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    You're welcome, Lisa. :)

    I think that should take care of it.

    But now that I'm rereading your question: you're running two antiviruses simultaneously, which is not a good thing.

    What happened to you was probably AVG detecting the viruses in Nortons Quarantine Console.

    Keep Norton as your principal antivirus, and disable AVG from starting up as Windows starts.

    Use it only for scanning on demand.
     
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