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Virus unable to log internet and access programmes Dell laptop

Discussion in 'Virus & Other Malware Removal' started by sueatk, Jan 14, 2011.

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  1. sueatk

    sueatk Thread Starter

    Joined:
    Jan 14, 2011
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    Help my Laptop Studio 1555 seems to have a virus although McAfee is currently enabled and has not detected it. I can not access the internet or certain programmes. All the advice sites so far tell me to download programmes but as I can't get on the internet this is impossible. I also get constant popups from it claiming to be an antivirus and it clearly isn't because it is asking for payments. I don't think it is legitimate.
    Is there any way of rebooting my laptop or equivalent in order to remove it. I am a beginner go easy and please explain simply.
    Thank you I would be grateful for any advice somebody out there may have.
     
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