Virus wiped desktop and task bar--desperate!

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Vallan

Thread Starter
Joined
May 19, 2007
Messages
108
Hi,
My entire desktop and most of my taskbar has been wiped by a virus. It hit like a storm--I think it was XP security 2012 or something like that but it downloaded fast and wiped everything off my desktop, then proceed to eat the taskbar. I got the run window back by switching to the "classic" display for programs, but it doesn't work--the window asking me what program I'd like to open that file with? appears. Task monitor is gone. When I tried to run NOD32 from the task bar, it shut it down and turned off the computer. Now NOD32 is gone. Last known configuration doesn't work. Safe mode is also wiped clean, and it won't recognize a flash drive. If I try to run something on the flash anyway through the run command, it just won't recognize the drive. The control panel won't open. There is a recovery console installed on this computer, but I don't know how to use it or if I should try. I was running XP SP3 on a core2duo machine. I use this machine strictly for work (I'm an editor) and I think it happened on a site in India that I was accessing for work (and have used before). I do have a "Rescue and Recovery Disk" and six others, but not sure how to use them--never needed them before. I'm pretty desperate here--can anyone help?
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

Sorry for the late reply, these threads can be very busy.

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! As you download it rename it to username123.exe and save it to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re-enable the protection again afterwards before connecting to the Internet.
  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.




Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

eddie
 

Vallan

Thread Starter
Joined
May 19, 2007
Messages
108
Thank you so much for getting back to me--I'm sure you are very busy. Someone helped me at another site and my problem has been solved as of today. Thank you for your willingness to help --I don't know what people like me would do otherwise!
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
That's okay, I'm happy that its all working okay again for you :)

Yep, this area of tech support can be a demanding one, with many new infections daily ;)

eddie
 
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