1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Virus wiped desktop and task bar--desperate!

Discussion in 'Virus & Other Malware Removal' started by Vallan, Dec 1, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Vallan

    Vallan Thread Starter

    Joined:
    May 19, 2007
    Messages:
    108
    Hi,
    My entire desktop and most of my taskbar has been wiped by a virus. It hit like a storm--I think it was XP security 2012 or something like that but it downloaded fast and wiped everything off my desktop, then proceed to eat the taskbar. I got the run window back by switching to the "classic" display for programs, but it doesn't work--the window asking me what program I'd like to open that file with? appears. Task monitor is gone. When I tried to run NOD32 from the task bar, it shut it down and turned off the computer. Now NOD32 is gone. Last known configuration doesn't work. Safe mode is also wiped clean, and it won't recognize a flash drive. If I try to run something on the flash anyway through the run command, it just won't recognize the drive. The control panel won't open. There is a recovery console installed on this computer, but I don't know how to use it or if I should try. I was running XP SP3 on a core2duo machine. I use this machine strictly for work (I'm an editor) and I think it happened on a site in India that I was accessing for work (and have used before). I do have a "Rescue and Recovery Disk" and six others, but not sure how to use them--never needed them before. I'm pretty desperate here--can anyone help?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    37,197
    Hiya

    Sorry for the late reply, these threads can be very busy.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! As you download it rename it to username123.exe and save it to your Desktop


    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Remember to re-enable the protection again afterwards before connecting to the Internet.
    • Double click on ComboFix.exe & follow the prompts.

    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    eddie
     
  3. Vallan

    Vallan Thread Starter

    Joined:
    May 19, 2007
    Messages:
    108
    Thank you so much for getting back to me--I'm sure you are very busy. Someone helped me at another site and my problem has been solved as of today. Thank you for your willingness to help --I don't know what people like me would do otherwise!
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    37,197
    That's okay, I'm happy that its all working okay again for you :)

    Yep, this area of tech support can be a demanding one, with many new infections daily ;)

    eddie
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1029269

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice