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virus won't delete

Discussion in 'Virus & Other Malware Removal' started by maivina, Jul 17, 2007.

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  1. maivina

    maivina Thread Starter

    Joined:
    Apr 26, 2005
    Messages:
    49
    Avast antivirus pops up saying I have a virus I click on every diff. option deltet, move, rename etc but it keeps saying i have a virus in the location below.

    C:\documents and settings\all users\application data\microsoft\search\data\applications\windows\projects\systemindex\indexer\cifiles\00010001.ci
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please download the OTMoveIt by OldTimer.
    • Save it to your desktop.
    • Please double-click OTMoveIt.exe to run it.
    • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

      C:\documents and settings\all users\application data\microsoft\search\data\applications\windows\projects\systemindex\indexe r\cifiles\00010001.ci


    • Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
    • Click the red Moveit! button.
    • Close OTMoveIt
    If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


    Download and scan with SUPERAntiSypware Free for Home Users
    • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    • Under "Configuration and Preferences", click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
    • Click the "Close" button to leave the control center screen.
    • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan.
    • Click "Next" to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes".
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
      • Click Preferences, then click the Statistics/Logs tab.
      • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
      • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
      • Please copy and paste the Scan Log results in your next reply.
    • Click Close to exit the program.
     
  3. maivina

    maivina Thread Starter

    Joined:
    Apr 26, 2005
    Messages:
    49
    File not found?
    maybe when avast did a boot time scan it removed it then should i still do the spyware scan?
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    It's up to you. If everything is ok and you have no problems you can mark the thread solved.
     
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