Virus

[cindy_g3198]

About a week ago when I went to shut my computer down black and orange stripes came across the screen and my hard drive froze up. Now this happens every time I go to shut down. Do I have a virus and what can I do to fix the problem? Thanks, Cindy

 

[Rollin' Rog]

If you haven't run an updated virus scan you can do one here:

http://housecall.antivirus.com/pc_housecall/

You may well have something if you don't have a regular scanner. Whether it would cause the problem you are experiencing is another question.

Let us know which Windows version you are running and it will help us give some advice for troubleshooting the shutdown problem.

 

[cindy_g3198]

Thanks for the help Rollin' Rog. I have Windows Me. I have ran a virus check through McAfee twice and it didn't pick up anything. Should I try the one you suggested too? Thanks again for your help. I am new at this Cindy_g3198

 

[kknla]

Do you have the latest DAT files? If not, you need to go <a href="http://software.mcafee.com/centers/download/default.asp">HERE</a> and get them. If it is a new virus you have, and you don't have the latest DAT files then running a scan will not do any good. It will not see the virus if it is new. Download and install them, then run another virus scan. Let us know if this helps.

 

[Rollin' Rog]

Here is a pretty good WinME troubleshooter, courtesy of MS.

http://support.microsoft.com/support/kb/articles/Q242/0/37.ASP

To use it, I would first boot up in safe mode. To do this, press and hold the control key as soon as the computer starts to boot. You should get a Boot Menu. Choose safe mode from the options.

Once safe mode has loaded, go to start and run: msconfig (as indicated in the troubleshooter -- you might want to print it out).

Clear the check for "load startup group" and restart to normal mode and shut down to test. If you don't have the problem repeat, then the issue is with one of the files loading under the startup tab. You can selectively disable or enable those to test.

If you still get the error, try this: click the "Advanced" tab on msconfig and put a check in the box to load a standard 640x video driver. You problem could well be related to that or to your Monitor. If the problem doesn't occur with just a standard VGA driver, then you will need to remove and reinstall your Video Driver.