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Solved Viruses keep coming back.

Discussion in 'Virus & Other Malware Removal' started by Brokenjunk, Nov 15, 2015.

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  1. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
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    So I knew my computer was infected somehow. After trying one anti-malware after another, I stuck with Malware Bytes. This one works a bit, as it detected a number of viruses that kept glitching away under the radar and had them removed.

    The problem is that these same viruses with the same name keep coming back, every single time I do a scan, even though I had them quarantined and removed and restarted my computer for good measure. Is there a way to delete these permanently? There's only so much my anti-malware software can do and my computer is still getting messed up every week.
     
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  3. kevinf80

    kevinf80 Kevin Malware Specialist

    Joined:
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    Hello and welcome to TSG,

    Continue as follows please:

    Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

    [​IMG] Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. [​IMG]
    Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

    [​IMG] Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. [​IMG] Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

    [​IMG] Internet Explorer - Click the Tools menu in the upper right-corner of the browser. [​IMG] Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

    Next,

    Follow the instructions in the following link to show hidden files:

    http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

    Next,

    Please open Malwarebytes Anti-Malware.

    • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
    • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
    • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
    • A Threat Scan will begin.
    • With some infections, you may or may not see this message box.

      'Could not load DDA driver'
    • Click 'Yes' to this message, to allow the driver to load after a restart.
    • Allow the computer to restart. Continue with the rest of these instructions.
    • When the scan is complete, click Apply Actions.
    • Wait for the prompt to restart the computer to appear, then click on Yes.
    • After the restart once you are back at your desktop, open MBAM once more.

    To get the log from Malwarebytes do the following:

    • Click on the History tab > Application Logs.
    • Double click on the scan log which shows the Date and time of the scan just performed.
    • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


    If Malwarebytes is not installed follow these instructions first:

    Download Malwarebytes Anti-Malware to your desktop.
    • Double-click mbam-setup and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
    • Click Finish. Follow the instructions above....

    Next,

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    If your security alerts to FRST either accept the alert or disable your security and allow FRST to run...

    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    Next,

    Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

    • Quit all running programs.
    • For Windows XP, double-click to start.
    • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
    • Read and accept the EULA (End User Licene Agreement)
    • Click Scan to scan the system.
    • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
    • Close the program > Don't Fix anything!

    Let me see those logs in your reply....

    Thank you,

    Kevin...
     
  4. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
    Nov 19, 2014
    Messages:
    48
    I just followed the step-by-step instructions and here are my results with the log files included. The only thing I don't got is anything from Farbar because my computer keeps forbidding the program to be installed no matter times I play around with it.
     

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  5. kevinf80

    kevinf80 Kevin Malware Specialist

    Joined:
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    Messages:
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    Turn off your security and try FRST again.........
     
  6. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
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    Messages:
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    Ok got everything now.
     

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  7. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
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    Don't know if I completely messed everything up, but I too quickly deleted all the infected detections found from the RogueKiller scan. I gave me quite the scare. My internet completely crashed immediately following the deletions, but my internet's back now after I rebooted. No clue what just happened. But maybe I should be more careful. I have no idea how these things work in any way, shape, or form.
     
  8. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
    Nov 19, 2014
    Messages:
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    So my computer's working a bit better now. But there's still the occasional internet crashing down completely before coming back. Anything else I should do?
     
  9. kevinf80

    kevinf80 Kevin Malware Specialist

    Joined:
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    Messages:
    11,309
    Apologies for late reply, I miss your thread update... Is always a bad idea to run deletions through tools (roguekiller) you are not familiar with... Continue please..

    Uninstall the following:

    Torch

    Next,

    Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
    NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

    Next,

    Download AdwCleaner by Xplode onto your Desktop.

    • Double click on Adwcleaner.exe to run the tool.
    • Click on the Scan in the Actions box
    • Please wait fot the scan to finish..
    • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
    • Click on the Cleaning box.
    • Next click OK on the "Closing Programs" pop up box.
    • Click OK on the Information box & again OK to allow the necessary reboot
    • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

    Next,

    [​IMG] Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    Next,

    [​IMG] Scan with ESET Online Scanner

    This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
    Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
    Please visit ESET Online Scanner website.

    Click there Run ESET Online Scanner.

    If using Internet Explorer:

    • Accept the Terms of Use and click Start.
    • Allow the running of add-on.
    If using Mozilla Firefox or Google Chrome:
    • Download esetsmartinstaller_enu.exe that you'll be given link to.
    • Double click esetsmartinstaller_enu.exe.
    • Allow the Terms of Use and click Start.
    To perform the scan:
    • Make sure that Remove found threats is unchecked.
    • Scan archives is checked.
    • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
    • Under “Enable Stealth Technology select “Change” select any extra drives in that window.
    • Click Start
    • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
    • When completed, the program will begin to scan. This may take several hours. Please, be patient.
    • Do not do anything on your machine as it may interrupt the scan.
    • When the scan is done, click Finish.
    • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.

    Please include this logfile in your next reply.

    Don't forget to re-enable protection software!

    Let me see those logs, also give an update on any remaining issues or concerns...

    Thank you,

    Kevin
     

    Attached Files:

  10. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
    Nov 19, 2014
    Messages:
    48
    Thanks again. I'm not sure when I'll have time to complete part 2. But I kept both new anti malware softwares and I have this full thread for reference, if my computer starts giving me problems again. Right now, the problems have really toned down. I'll also be more careful with RogueKiller too.
     
  11. kevinf80

    kevinf80 Kevin Malware Specialist

    Joined:
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    Messages:
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    Are you continuing with the requested instructions from my last reply?
     
  12. Brokenjunk

    Brokenjunk Thread Starter

    Joined:
    Nov 19, 2014
    Messages:
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    I will the next time something messes up. I just don't know when.
     
  13. kevinf80

    kevinf80 Kevin Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,309
    Thanks for the update, i`ll mark this as complete. If you have issues/concerns in the future open new thread....

    Run the following to clean up tools...

    Download "Delfix by Xplode" and save it to your desktop.

    Or use the following if first link is down:

    "Delfix link mirror"

    Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

    Make Sure the following items are checked:


    • Remove disinfection tools
    • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
    • Reset system settings

    Now click on "Run" and wait patiently until the tool has completed.

    The tool will create a log when it has completed. We don't need you to post this.

    Any remnant files/logs from tools we have used can be deleted…

    Next,

    Read the following links to fully understand PC Security and Best Practices, you may find them useful....

    Answers to Common Security Questions and best Practices

    Do I need a Registry Cleaner?

    Take care and surf safe

    Kevin... [​IMG]
     
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