Vista-32 Updates Fail

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indoflyer

Thread Starter
Joined
Jan 3, 2011
Messages
3
Okay, I really need some help from you.. please! :(

Over the Christmas break, my laptop seems to have developed a new problem. All of a sudden, I realized that my wireless connection was not ok, and when I did an ipconfig, the Subnet Mask had changed to 255.255.0.0 and the IPv4 address was a 169.x.x.x address. I know that my IPv4 address has to be in the 192.168.x.x range with the subnet being 255.255.255.0. That's what my other laptop has. Because my laptop couldn't get to the subnet, it couldn't get to the internet as well.

I then went into IPv4 properties and set it to Use a fixed IP, gave an available 192.168.x.x IP, provided the right subnet and gateway address, and my laptop got back its internet access.

Looks like something happened to bring the network to this state, as right after this, I realized that my Windows Update was not set to 'Automatic Update' ON. I tried to bring it up, and it would not come on. I've tried various suggestions from the net, including re-registering all the DLLs, running it Microsoft FixIt 50461 and 50202, to say the least. When I attempt to bring up the Windows Update service manually, it indicates Error 0x80072726: An invalid argument was supplied. I've tried to make sure that the dependent services are up (only one was the RPC one and that is UP).

BTW, I have removed the Norton Internet Security 2011 installed on this machine as well, while I am trying to resolve this.

I would appreciate any pointers to get this resolved. Note that if I manually assign the IP address, I can get to the internet, but not otherwise. I wonder if the Windows Update failure was caused by the IP mis-configuration, or the other way around!

Thanks in advance!
 

indoflyer

Thread Starter
Joined
Jan 3, 2011
Messages
3
Here's the HijackThis logfile:
===============================================
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:05:20 PM, on 1/3/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\System32\cmd.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\mmc.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [BarbieGirlsTray] C:\Program Files\Mattel\Barbie Girls\Mattel.BarbieGirls.Tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SearchSettings] C:\Program Files\pdfforge Toolbar\SearchSettings.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [GizmoDriveDelegate] RUNDLL32.EXE C:\PROGRA~1\GIZMO\GDRIVE.DLL,Remount_Startup_Images
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} (UploadListView Class) - http://picasaweb.google.com/s/v/63.27/uploader2.cab
O16 - DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} (Symantec Configuration Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.7.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} (Photo Upload Plugin Class) - http://www.cvsphoto.com/upload/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} (Photo Upload Plugin Class) - http://www.cvsphoto.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://rvi.us.ericsson.net/dana-cached/sc/JuniperSetupClient.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{12EB42D9-41E5-4806-B914-58C51C905EC4}: NameServer = 192.168.1.254
O17 - HKLM\System\CS1\Services\Tcpip\..\{12EB42D9-41E5-4806-B914-58C51C905EC4}: NameServer = 192.168.1.254
O17 - HKLM\System\CS2\Services\Tcpip\..\{12EB42D9-41E5-4806-B914-58C51C905EC4}: NameServer = 192.168.1.254
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Gizmo Central - Arainia Solutions - C:\Program Files\Gizmo\gservice.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
--
End of file - 12112 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,450
Your computer has a large number of programs and services that are auto-loading and running in the background.

Many of them don't need to auto-load and run at all, and others can be manually started as needed.

I'm going to assist you in trimming down that bloated startup load, so follow these instructions carefully and completely:

Click Start - Run, type in MSCONFIG and then click OK - Startup(tab).

Remove the checkmark in these entries:

IgfxTray or igfxtray

HotKeysCmds or hkcmd

Persistence or igfxpers

UpdateLBPShortCut or MUIStartMenu

UpdatePSTShortCut or MUIStartMenu

UpdateP2GoShortCut or MUIStartMenu

UpdateDIRShortCut or MUIStartMenu

SunJavaUpdateSched or jusched

HP Health Check Scheduler or HPHC_Scheduler

HP Software Update or HPWuSchd2

BarbieGirlsTray or Mattel.BarbieGirls.Tray

TkBellExe or realsched

SearchSettings

GrooveMonitor

QuickTask or QTTask

iTunesHelper

Adobe Reader Speed Launcher or Reader_sl

Adobe ARM or AdobeARM

HPAdvisor

TomTomHOME

OneNote 2007 Screen Clipper and Launcher or ONENOTEM

OpenOffice.org 3.2

After you're done, click Apply - OK/Close - Exit Without Restart.

Click start - Run, type in SERVICES.MSC and then click OK.

Expand the window so you can see the list more clearly.

Double-click on these entries one at a time to open their properties window.

If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

Application Updater

Com4QLBEx

GameConsoleService

HP Health Check Service

hpqwmmiex

InstallDriver Table Manager

Cyberlink RichVideo Service

TomTomHOMEService

XAudioService


After you're done, close the window and then restart your computer.

Start HiJackThis and run a scan.

Save that new log and then submit it here.

--------------------------------------------------

If you've uninstalled Norton Internet Security 2011, you need to run a special removal tool to get rid of all the leftover files and registry entries for it.

I also recommend not installing it, and I recommend replacing it with Microsoft Security Essentials 2.0.657.0.

Go here and click one of the MajorGeeks links to download and save it.

After that's done, close all open windows first, then double-click the saved file to run it.

Allow it to remove everything that's associated with Symantec, Norton, and LiveUpdate.

After the removal process is complete, restart your computer.

--------------------------------------------------
 
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