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Vista anti-virus 2011 virus prevents explorer from opening

Discussion in 'Virus & Other Malware Removal' started by BurgessF, May 6, 2011.

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  1. BurgessF

    BurgessF Thread Starter

    May 6, 2011
    I'm using an Eisystems laptop thats about 3 years old, and never really experienced any issues apart from the occasional virus.
    Earlier today the vista anti-virus virus popped up on my desktop while browsing. When i attemped to close the process my computer crashed (it is not prone to crashing normally). On turning it back on, i encountered the issue of explorer not booting properly leading to a black screen with a movable cursor. I read up on how to fix this issue and was instructed to close end explorer.exe in task manager (which works) and start it as a new task. The problem is that when i attempt to do that the only thing that appears on my screen is the vista-antispyware window and the rest of explorer doesnt function correctly, even when the random.exe process for the anti-spyware virus is ended. I have tried performing a system restore from safe mode with command prompt, but the system restore process crashes whenever i click the restore button. I don't have the setup disks for the laptop to perform a system restore that way, but I'm pretty convinced that the virus is the causing at least some of my issues. Any advice would be greatly appreciated.
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