Vista Compatible Wireless Printer blocks Internet Signal

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janeskitten

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Oct 28, 2007
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We recently purchased a laptop, Gateway MX8738, that uses the Vista OS and a wireless printer that is Vista compatible (Lexmark x4550). Our internet signal is received via a combination modem/wireless router (Verizon, Westall Model 327).
We were successful in loading the printer wirelessly to our laptop and able to print documents. But found, when attempting to access our internet service (that had been operational), we were unable to do so though signal was strong. Upon going to Network and Sharing we learned the printer was blocking the internet signal to the laptop. Over the course of 2 days, we spent easily 8 hrs each with both Lexmark and Verizon with neither able to help, each pointing fingers at the other.
This is our last resort. We temporairly disconnected the Windows firewall on the laptop and found this did not solve our problem. We also have a Trend Micro Anti Virus loaded on the laptop, but did nothing with that. Any one out there have any suggestions? Your assistance is greatly appreciated by this computer novice. Thank you.
 
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