1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Vista computer connecting to wireless router but not internet...

Discussion in 'Networking' started by CaseyMarch, Mar 3, 2008.

Thread Status:
Not open for further replies.
  1. CaseyMarch

    CaseyMarch Thread Starter

    Dec 7, 2005
    Hi. My girlfriend and I are trying to resolve a confounding situation-- her Gateway laptop, which is running Windows Vista, can't seem to connect properly. She connects to our Netgear wireless router, but can't access the internet. It must be something to do with her computer, because my Dell Inspiron running XP connects to the router and goes through to the internet with no problems.

    What kind of info can I provide to help someone help us out with this?
  2. Carldica


    Jan 29, 2007
    sounds like a PPP Authentication Challenge problem to me. try to check your routers support MSCHAP V.2 PPP Authentication or not. since VISTA only support PAP, CHAP and MSCHAP V.2. if your router not support MSCHAPV.2, then u should set the VISTA to support PAP and or CHAP too. by default VISTA only enable MSCHAP V.2

    while XP support PAP, CHAP and MSCHAP V.1
  3. jmwills


    Sep 28, 2005
    Let's see and output of an ipconfig /all from the Vista machine before we get "too techy".
    Have you tried removing all encryption from the router to see if this helps? Speaking of which, what encryption is the router using?
  4. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Please supply the following info, exact make and models of the equipment please.

    What country are you located in.
    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make and model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following commands:


    PING yahoo.com

    NBTSTAT -n


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/689693

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice