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Vista computer connecting to wireless router but not internet...

Discussion in 'Networking' started by CaseyMarch, Mar 3, 2008.

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  1. CaseyMarch

    CaseyMarch Thread Starter

    Joined:
    Dec 7, 2005
    Messages:
    18
    Hi. My girlfriend and I are trying to resolve a confounding situation-- her Gateway laptop, which is running Windows Vista, can't seem to connect properly. She connects to our Netgear wireless router, but can't access the internet. It must be something to do with her computer, because my Dell Inspiron running XP connects to the router and goes through to the internet with no problems.

    What kind of info can I provide to help someone help us out with this?
     
  2. Carldica

    Carldica

    Joined:
    Jan 29, 2007
    Messages:
    152
    sounds like a PPP Authentication Challenge problem to me. try to check your routers support MSCHAP V.2 PPP Authentication or not. since VISTA only support PAP, CHAP and MSCHAP V.2. if your router not support MSCHAPV.2, then u should set the VISTA to support PAP and or CHAP too. by default VISTA only enable MSCHAP V.2

    while XP support PAP, CHAP and MSCHAP V.1
     
  3. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Let's see and output of an ipconfig /all from the Vista machine before we get "too techy".
    Have you tried removing all encryption from the router to see if this helps? Speaking of which, what encryption is the router using?
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    What country are you located in.
    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make and model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following commands:

    PING 216.109.112.135

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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