Vista - Failed to open by the service user profile. Unable to load user profile

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SteveReeves

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Nov 29, 2009
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I need help badly! While working with NeonFx in the "Malware, Trojan, Virus" Forums. The OTS.exe tool deleted key vista files. I am unable to boot up normally! I am writing this request for help after booting up in safe mode. All of my vista settings are either gone or serverely imparied! I need help restoring my vista settings, user profile, recovering files, drivers, applications, etc. I have attached NeonFx's last post describing how my machine got to this state. Someone please help ASAP!
 

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TerryNet

Terry
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My only experience with recovering lost or deleted files was with Restoration.exe. It worked fine for me, but I only had a dozen files stupidly deleted (by me) on an external disk.

I seriously doubt you will be able to recover your system, and if you do I expect it will take more time and effort than to just start fresh. If you have any important data not yet backed up try to recover it with the above program or another one. Then my suggestion is to install Vista or Recover to factory settings depending on what you have to work with.
 

SteveReeves

Thread Starter
Joined
Nov 29, 2009
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I still have a boot problem. I can't boot of normally to run this program. Further, how do I do a fresh install and what is the impact?
 

TerryNet

Terry
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I can't boot of normally to run this program.
If it won't run in Safe Mode maybe you can find a stand alone one. Search for "Data Recovery." You'll probably get more help here today; Friday night (US) seems to be pretty quiet on the forums here.

how do I do a fresh install and what is the impact?
Depends on whether you have a Vista installation DVD, a Recovery partition you can use, or Recovery disks. The impact is that you will have a brand new system (software wise). :)
 
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I still have a boot problem. I can't boot of normally to run this program. Further, how do I do a fresh install and what is the impact?
How would anyone be able to know that without knowing the details of your system?
 
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