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Vista HP Sound Issue

Discussion in 'Multimedia' started by Benmorrow, Feb 14, 2013.

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  1. Benmorrow

    Benmorrow Thread Starter

    Joined:
    Feb 14, 2013
    Messages:
    1
    Hi,

    I've got an HP laptop, running Windows Vista, with a unique problem. One of many problems. Most importantly, that problem probably revolves around a 17 year old son that peruses the "internet" frequently without supervision. Someone's gotta pay that internet bill, right?

    On to my problem. I don't have sound when I play videos that are stored on my computer. Files I have downloaded, etc. However, if I play something on youtube, I have sound. I have tried using VLC (My personal favorite), windows media player, winamp, others. All with the same result.

    I'm not exactly a genius here, so I don't know if I am supplying enough information for some help. Maybe this jars someone's memory of a past problem similar?

    Thanks!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,458
    First Name:
    Frank
    If your 17-year old son is using unsafe and dangerous computing habits, it's very possible that he's infested your computer with malware, spyware, rogues, hijackers, adware trackers, etc..

    Just to be safe, do the following:

    Download and save and then install the free version of

    Malwarebytes Anti-Malware 1.70.0.1100

    SUPERAntiSpyware 5.6.0.1014

    Make sure to update their definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

    After they're installed and updated, restart the computer.

    Run a QUICK scan with each of them.

    When each scan is finished, select and remove EVERYTHING they found.

    Restart the computer, if prompted to, so the removal process can finish.

    ----------------------------------------------------------
     
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