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Vista Local Access Only problem

Discussion in 'Windows Vista' started by denzo, Dec 22, 2010.

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  1. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    I've read a few threads about problems with the "local access only" message but mine appears to be a bit different and I'm unable to resolve.

    Connecting my laptop to my home wireless network (I also have a desktop PC runiing windows 7 connected by wired connection to the Netgear router) I randomly get the "local access only" problem - sometime it works fine, sometimes it stubbornly refuses to connect. Sometimes I'll be connected, finish work, turn off the laptop, turn on a few hours later and no connection.:confused:

    Other gadgets like my iphone and PS3 can connect wirelessly with no problem but my laptop has this irritating seemingly random refusal to connect. Rebooting the router sometimes works, but my normal workaround is to go into the desktop PC, change the SSID for the network and then log in again from the laptop. When finished I restore the original SSID (so the other gadgets work again) and often the laptop is able to connect.

    It's irritating but at least I have a workaround - any ideas for a more permanent solution?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    Make and model of the router

    May need to update the wireless driver - make and exact model of the laptop

    If you connect to the router by cable - does it disconnect at all then ?

    can we see a few things when the laptop is working and then repeat when it disconnects


    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. alinxie

    alinxie

    Joined:
    Dec 23, 2010
    Messages:
    4
    First don't go buy anything yet.Try right clicking on your internet icon bottom right hand corner.go to network and sharing center click on manage network settings remove all wireless access points shut down laptop and router for 5 mins. Start router then laptop go into connect to a connection and click on your setup if they ask for your key type it in and there you go :cool:
     
  4. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    Hi etaf

    Answers as follows:

    Router - Netgear DG834G v5
    Laptop Toshiba Satellite U300 - 13 U Model PSU30E 04L02QKS
    Works find when hard wired to router

    Config and PING results:
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Daves-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Home:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1C-BF-30-1E-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bd81:9dbc:93db:20e%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 24 December 2010 10:31:56
    Lease Expires . . . . . . . . . . : 25 December 2010 10:31:56
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 167779519
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-23-A3-72-00-1B-24-C0-25-46
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-1B-24-C0-25-46
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{664F7F90-6041-45AF-A943-1144A1175
    D2F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:30be:2da2:3f57:fffb(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::30be:2da2:3f57:fffb%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 10:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{8595E907-0C99-4DD2-9B9D-36D150B74
    33B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Dave>
    C:\Users\Dave>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=3ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms

    C:\Users\Dave>ping google.com

    Pinging google.com [173.194.37.104] with 32 bytes of data:
    Reply from 173.194.37.104: bytes=32 time=95ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=117ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=139ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=59ms TTL=55

    Ping statistics for 173.194.37.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 139ms, Average = 102ms

    C:\Users\Dave>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=214ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=134ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=157ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=180ms TTL=47

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 134ms, Maximum = 214ms, Average = 171ms

    Will repeat with failed connection and see what happens.

    Dave
     
  5. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    Supplementary - here's the config when it cannot connect - no default gateway so I didn't try the ping

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Dave>cmd /k ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Daves-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Home:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1C-BF-30-1E-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bd81:9dbc:93db:20e%9(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.2.14(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 167779519
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-23-A3-72-00-1B-24-C0-25-46
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-1B-24-C0-25-46
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{664F7F90-6041-45AF-A943-1144A1175
    D2F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 10:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{8595E907-0C99-4DD2-9B9D-36D150B74
    33B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    when this happened was anything else connected and using the wireless OK ?

    OK - so that means it cannot find the DHCP service

    did you try this

    can we also see the xirrus screen shot
     
  7. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    Other Devices - My iphone works OK wirelessly

    Wired connection - I am now working through wired connection on the laptop - this is fallback number two if I can't get wireless to work and can't be bothered changing the SSID!

    Screenshot attached - wouldn't allow me to paste for some reason.

    Dave
     

    Attached Files:

  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    OK - so you dont have any interference but your on channel 13 - I assume you are in Europe - as ch13 is not supported in the US
    I would update the wireless adapter driver on the PC

    Make and Exact model of the PC - if a DELL pc also the TAG number which should be on a label on the PC somewhere
     
  9. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    etaf,

    Here's another odd thing. I tried changing the SSID to netgear02, but this time logged in my iphone to the new SSID. The laptop did not log in - same problem local access only. Changed it back to netgear01 and I am now successfully logged in working wirelessly from the laptop.

    Here's the screen shot so you can see the two lines...

    BTW yes I am in Europe - Scotland.
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    maybe a problem with wireless profiles

    (y) if its all working

    you can mark as solved - button at the top of the post - " Mark Solved "
     
  11. denzo

    denzo Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
    9
    Etaf

    Can you suggest what the problem with the wireless profile might be? I have the same problem sometimes logging into wifi at hotels etc, and don't have the option of rebooting the router or assigning a new SSID, which are the workarounds I can use at home.
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    it maybe the SSID has the same name as one you have used before and the PC saves the Security password for that SSID - remove the wireless profiles from the PC
    you then are asked to re-enter the security password

    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:
    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to
    --

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP
    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to
    ------------------------------------------------------------------------
     
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