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Vista Not Genuine

Discussion in 'Windows Vista' started by moleary21, Apr 22, 2010.

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  1. moleary21

    moleary21 Thread Starter

    Mar 30, 2010
    I have had my laptop (compaq presario) for a couple of years now, its due to be replaced but I can't afford to get the one I want so I have decided to just wait it out until the bank fills up a bit! So I have had a massive problem with my wireless not working for about a month, something that HP did a factory recall on but not for my particular model (something about it not costing enough in the first place to warrant their help, or I wasn't important enough because I am dependent on breathing air, unlike them). However this is not where my problem lies, I am a massive fan of football manager however something went wrong with the game and I decided that I would uninstall and reinstall to see if that would resolve the issue. After uninstallation I rebooted my system however upon signing back into vista it prompts me to say that my product number is invalid and my vista is not genuine, providing me with the option of inputting a new number, purchasing a new number or contacting HP. Of course my internet doesn't work so two options are out the window, and if I input the p/n on the sticker on my laptop it says its invalid.

    I purchased the laptop with vista on it and I haven't changed it in anyway, so I am really stuck!
  2. lawson_jl


    Aug 3, 2008
    Your copy of Vista is coming up as not genuine since you can't activate it online when you don't have an internet connection. You need to activate it via telephone or wait untill you have an internet connection again.
    1. Click Start.
    2. Right-click Computer.
    3. Select Properties.
    4. At the bottom of this window, click Activate Windows.
    5. Choose the activate by telephone method.
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