1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Vista Security Malware...Arghhhhh

Discussion in 'Virus & Other Malware Removal' started by PTownSubbie, Apr 20, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    Well my daughter called last week and told me she had a virus that wouldn't allow her to do anything. After getting her computer and doing some research, I discovered it was the Vista Security Malware Rougue. I ran the fixes and thought I had it gone. I gave her computer back and the next day she called again. Something is back but not quite as vicious.

    I turned her computer on and got a Symantec Auto-protect this time... It was av.exe infected with packed.mystic!gen4 virus. Symantec quarentined this but I was unable to run any exe files. Everytime I tried to run HiJackThis.exe, it asked me to choose a program to run the .exe with. Almost like the .exe files no longer were registered to operate with any programs.

    So, I ran the Vista Security .reg file again and reinstalled the Malwarebytes software. After running the .reg fix, the computer was able to run .exe files again. This tells me that the malware is not fully removed so I need some help in determining where it is still residing.

    Attached is the HiJackThis file after the .reg fix and Malwarebytes scan. Nothing was found on teh malwarebytes scan.

    Thanks for the help. Her finals are next week and she could really use her computer back ASAP......

    Fred
     

    Attached Files:

  2. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    Bump for some help......>36 hours no response......
     
  3. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool:
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.
     
  4. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    NeonFX,

    First let me thank you for helping me!!

    I completed the scans with no issues in normal windows mode. Both files you requested are attached. Standing by for further guidance.

    Fred
     

    Attached Files:

  5. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alrighty then. Let's do this now:


    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  6. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    Well, the initial scan was relatively quick. Only about 10 minutes to get through the 36+ sections but boy did things change when it went to produce the text file. It took over 3 hours to create the output file. Hopefully that is not bad news.....

    The log file is attached.

    Standing by for further guidance.
     

    Attached Files:

  7. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    You did good no worries. Let's do this now:

    1. Close any open open programs before running the fix.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open Notepad (Start > Programs > Accessories) and copy/paste the text in the codebox below into it:

    Code:
    Collect::
    c:\users\Evron\AppData\Local\Hkehuyetof.bin
    c:\users\Evron\AppData\Local\Ovivurejadanap.dat
    NOTE: Make sure WordWrap is unchecked in Notepad by clicking on the "Format" menu icon.

    Save this as CFScript.txt, in the same location as ComboFix.exe


    [​IMG]

    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.



    After that:

    [​IMG] Please run Malwarebytes' Anti-Malware
    • Update it by clicking on the Update tab and then on the button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
     
  8. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    CF gave me a popup saying that it had to submit files for further analysis....... then updated the file server and displayed the log file that is attached.

    No problems running MBAM and nothing reported as found.....
     

    Attached Files:

  9. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Excellent. Yeah, that's what I wanted to happen.


    Let's do this now:


    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    Code:
    [Unregister Dlls]
    [Files/Folders - Modified Within 30 Days]
    NY ->  jrNYi6G -> C:\Users\Evron\AppData\Local\jrNYi6G
    NY ->  jrNYi6G -> C:\ProgramData\jrNYi6G
    NY ->  TcP0eIPn2W -> C:\Users\Evron\AppData\Local\TcP0eIPn2W
    NY ->  TcP0eIPn2W -> C:\ProgramData\TcP0eIPn2W
    NY ->  6 C:\Windows\Temp\*.tmp files -> C:\Windows\Temp\*.tmp
    NY ->  1442 C:\Users\Evron\AppData\Local\Temp\*.tmp files -> C:\Users\Evron\AppData\Local\Temp\*.tmp
    [Empty Temp Folders]
    [EmptyFlash]
    [ClearAllRestorePoints]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.


    STEP 2


    Run ESET Online Scan


    1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
      ESET OnlineScan
    2. Click the [​IMG] button.
    3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      1. Click on [​IMG] to download the ESET Smart Installer. Save it to your desktop.
      2. Double click on the [​IMG] icon on your desktop.
    4. Check [​IMG]
    5. Click the [​IMG] button.
    6. Accept any security warnings from your browser.
    7. Check [​IMG]
    8. Push the Start button.
    9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    10. When the scan completes, push [​IMG]
    11. Push [​IMG], and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    12. Push the [​IMG] button.
    13. Push [​IMG]
    You can refer to this animation by neomage if needed.
     
  10. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    Ran the OTS. The file is attached.

    Ran the ESET Online scan. No threats found. No text file was created.
     

    Attached Files:

  11. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Great. How's the computer running? Ready for my cleanup instructions?
     
  12. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    If everything looks clean then yes....I am ready.
     
  13. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Sorry, it's hard for me to give these long replies on my phone so I had to wait till I got home :)

    Let's cleanup.

    STEP 1

    The following will implement some cleanup procedures as well as reset System Restore points:

    Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

    (If you use Vista or 7 just paste it into the text box that appears next to your start button)

    ComboFix /Uninstall

    Note: If you have trouble and it doesn't want to uninstall using the method described above, you can rename ComboFix.exe to Uninstall.exe and double click on it to uninstall it.

    STEP 2

    To clean up OldTimer's tools, along with a few others, do the following:

    • Run OTS.exe by double clicking on it
    • Click on the "CleanUp" button on the top.
    • You will be asked if you wish to reboot your system, select "Yes"

    STEP 3

    Remove any other tools or files we used by right-clicking on them or any folders they created, hold down the Shift key, and select "Delete" by clicking on it. This will delete the files without sending them to the RecycleBin.

    You can also uninstall the other programs (HijackThis or MalwareBytes if we used them) by going to Start > Control Panel > Add/Remove programs (The Control Panel is different in different versions of Windows. It will be Programs and Features in Vista and Programs > Uninstall a Program in 7)

    You might want to keep MalwareBytes AntiMalware though and that's fine :) Make sure you update it before you run the scans in the future.

    All Clean

    Congratulations!, [​IMG], your system is now clean. Now that your system is safe we would like you to keep it that way. Take the time to follow these instructions and it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

    Microsoft Windows Update
    Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
    To update Windows
    Go to (Start) > (All) Programs > Windows Update
    To update Office
    Open up any Office program.
    Go to Help > Check for Updates


    Install WinPatrol
    Download it HERE
    You can find information about how WinPatrol works HERE and HERE

    Note: This program will work alongside all other security programs without conflicts. It might ask you to allow certain actions that security programs perform often, but if you tell Scotty to remember the action by checking the option, the alerts will lessen.

    Other Software Updates
    It is very important to update the other software on your computer to patch up any security issues you may have. Go HERE to scan your computer for any out of date software. In particular make sure you download the updates for Java and Adobe as these are subject to many security vulnerabilities.

    Setting up Automatic Updates
    So that it is not necessary to have to remember to update your computer regularly (something very important to securing your system), automatic updates should be configured on your computer. Microsoft has guides for XP and Vista on how to do this. See HERE for Windows 7.

    Read further information HERE, HERE, and HERE on how to prevent Malware infections and keep yourself clean.


    Please mark this thread as Solved by clicking on the button at the top of this page. Let me know if you need anything else.
     
  14. PTownSubbie

    PTownSubbie Thread Starter

    Joined:
    Oct 17, 2006
    Messages:
    43
    NeonFX,

    Thanks a ton!!!
     
  15. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    You're welcome :)
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/918197

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice