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Vista system event notifcation service

Discussion in 'Windows Vista' started by ivanhoe23, Sep 28, 2012.

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  1. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    Hi There--please be patient with me this is the first time i have ever tried to post on forum sites !!

    My computer has recently been playing up at the startup.. I keep getting the above notices and my computer will not connect to the internet--I have only been able to connect by turning the computer back by doing a system restore. I have as you instructed run the tool as posted the information below..

    I am not very techhy so any instructions to help could they be made simple (basically and idiots guide.) Hopefully i have done this alright for you.--dont know what these tags things are for a bottom of post so i have just missed them out.

    kind regards


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3069 Mb
    Graphics Card: ATI Radeon HD 2400 PRO, 128 Mb
    Hard Drives: C: Total - 466635 MB, Free - 397292 MB; D: Total - 10239 MB, Free - 4167 MB;
    Motherboard: Dell Inc., 0RY007
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    Hi and welcome.
    Post a Hjt log - to see what is running on your system.
    Hijack this 2.04
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


    Also post the uninstall log from Hjt log
    Start HiJackThis.
    At the bottom right - Other Stuff
    Click on Config > Misc Tools.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Click Edit > Select All > Copy-and-Paste the uninstall list in the reply box.

    Should the Hjt log not be accessible - you may need to disable UAC.
    Go to Control Panel - User Accounts, then turn off and disable the User Account Control[UAC]
    Apply the change > restart your computer.
     
  3. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    Hi there--hope this is what you were wanting me to do.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 01:28:42, on 01/10/2012
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\WindowsMobile\wmdc.exe
    C:\Program Files\Java\jre1.6.0\bin\jusched.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
    C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
    C:\Program Files\AVG\AVG2013\avgui.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\ProgramData\Browser Manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5080127
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5080127
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=3.1010000&st=18&barid={FBC22B14-5546-4D2C-839B-242B854EEA00}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Browser Guard BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
    O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.5.34\AVG Secure Search_toolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
    O3 - Toolbar: (no name) - {D0F4A166-B8D4-48b8-9D63-80849FE137CB} - (no file)
    O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.5.34\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NMSSupport] "C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" /startup
    O4 - HKLM\..\Run: [CCUTRAYICON] "C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe"
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Anti-phishing Domain Advisor] "C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe"
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [ROC_ROC_NT] "C:\Program Files\AVG Secure Search\ROC_ROC_NT.exe" / /PROMPT /CMPID=ROC_NT
    O4 - HKCU\..\Run: [EPSON SX440 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIHBE.EXE /FU "C:\Users\Stuart\AppData\Local\Temp\E_S475C.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3060855768-370633726-2273680585-1000\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'IUSR_NMPR')
    O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\12.2.6\ViProtocol.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: c:\progra~2\browser manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
    O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
    O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
    O23 - Service: Browser Manager - Unknown owner - C:\ProgramData\Browser Manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
    O23 - Service: Intel(R) DHTrace Controller (DHTRACE) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\bin\DHTraceController.exe
    O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
    O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
    O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel(R) NMSCore (NMSCore) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: Intel(R) Quality Manager (QualityManager) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
    O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsSvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\PC Tools\PC Tools Security\TFEngine\TFService.exe
    O23 - Service: vToolbarUpdater12.2.6 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\12.2.6\ToolbarUpdater.exe

    --
    End of file - 13726 bytes

    uninstall log--again hope this is what you require--not sure what i am doing.--thanks anyway

    Adobe Flash Player 11 Plugin
    Adobe Flash Player ActiveX
    Adobe Reader 8.1.0
    Anti-phishing Domain Advisor
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Catalyst Control Center
    AVG 2013
    AVG 2013
    AVG 2013
    Bonjour
    Browser Address Error Redirector
    Browser Guard 4.0
    Browser Manager
    CCleaner
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dell Getting Started Guide
    Dell Support Center
    EPSON Attach To Email
    EPSON File Manager
    EPSON Scan Assistant
    EPSON SX440 Series Printer Uninstall
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Intel(R) PRO Network Connections 12.1.11.0
    Intel(R) PRO Network Connections 12.1.11.0
    Intel(R) Viiv(TM) Software
    Internet Explorer Toolbar 4.6 by SweetPacks
    Internet From BT
    iTunes
    Java(TM) SE Runtime Environment 6
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Works
    Mozilla Firefox 15.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    PatchBeam
    PC Tools Registry Mechanic 11.0
    PC Tools Spyware Doctor 9.0
    PowerArchiver 2012
    PowerArchiver 2012
    Realtek High Definition Audio Driver
    Roxio Creator Audio
    Roxio Creator BDAV Plugin
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator DE
    Roxio Creator Tools
    Roxio Express Labeler
    Roxio MyDVD DE
    Roxio Update Manager
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
    Sonic Activation Module
    Tiscali Internet
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    User's Guides
    Windows Mobile Device Center
    Windows Mobile Device Center Driver Update
    WinZip 16.5
    Yontoo 1.10.02
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    Download.
    MalwareBytes and SuperAntiSpyware to your desktop.
    Download the Free versions of both programs.

    MalwareBytes

    SuperAntiSpyware

    Once they are downloaded to your desktop.
    Close all open browser windows.

    MalwareBytes
    Click on the Install icon - allow it to update during the install process.
    Start Malwarebytes Anti-Malware.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.

    --

    You are using Avg and PC Tools\PC Tools Security
    Two Anti-virus programs will not add to your security but will cause a conflict.

    Uninstall
    PC Tools\PC Tools Security
    PC Tools Registry Mechanic 11.0
    PC Tools Spyware Doctor 9.0
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    Clcik on Start - In the search box.
    Type
    msconfig
    Under Start up tab.
    Untick all entries Except

    AVG

    Apply > Ok > Reboot your Pc.

    The System Configuration Utility box appear on retstart - saying changes have been made.
    Tick the box on the lower left and then OK.

    Any entry can be re-enabled using msconfig - if it needs to be
    http://netsquirrel.com/msconfig/index.html

    Let us know when all that is done - there is more to do.
     
  6. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    hi this is the Malawarebytes post
    Malwarebytes Anti-Malware 1.65.0.1400
    www.malwarebytes.org

    Database version: v2012.10.01.03

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 7.0.6002.18005
    Stuart :: STUART-PC [administrator]

    01/10/2012 12:33:44
    mbam-log-2012-10-01 (12-33-44).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 216248
    Time elapsed: 5 minute(s), 21 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    2012/09/10 20:23:13 +0100 STUART-PC Stuart MESSAGE Starting protection
    2012/09/10 20:23:13 +0100 STUART-PC Stuart MESSAGE Protection started successfully
    2012/09/10 20:23:13 +0100 STUART-PC Stuart MESSAGE Starting IP protection
    2012/09/10 20:23:16 +0100 STUART-PC Stuart MESSAGE IP Protection started successfully
    2012/09/10 20:23:54 +0100 STUART-PC Stuart MESSAGE Starting database refresh
    2012/09/10 20:23:54 +0100 STUART-PC Stuart MESSAGE Stopping IP protection
    2012/09/10 20:23:55 +0100 STUART-PC Stuart MESSAGE IP Protection stopped successfully
    2012/09/10 20:23:57 +0100 STUART-PC Stuart MESSAGE Database refreshed successfully
    2012/09/10 20:23:57 +0100 STUART-PC Stuart MESSAGE Starting IP protection
    2012/09/10 20:24:00 +0100 STUART-PC Stuart MESSAGE IP Protection started successfully
    2012/09/10 20:24:33 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:24:33 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:24:33 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:25:30 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:25:30 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:25:30 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:26:40 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:26:40 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:26:40 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:27:27 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\AppData\Local\Temp\Temp1_MalwareAntiMalware.v1.60.1.zip\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:27:27 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\AppData\Local\Temp\Temp1_MalwareAntiMalware.v1.60.1.zip\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 20:27:27 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\AppData\Local\Temp\Temp1_MalwareAntiMalware.v1.60.1.zip\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 22:15:03 +0100 STUART-PC Stuart MESSAGE Executing scheduled update: Daily
    2012/09/10 22:15:08 +0100 STUART-PC Stuart MESSAGE Starting protection
    2012/09/10 22:15:08 +0100 STUART-PC Stuart MESSAGE Protection started successfully
    2012/09/10 22:15:08 +0100 STUART-PC Stuart MESSAGE Starting IP protection
    2012/09/10 22:15:12 +0100 STUART-PC Stuart MESSAGE IP Protection started successfully
    2012/09/10 22:15:16 +0100 STUART-PC Stuart MESSAGE Starting database refresh
    2012/09/10 22:15:16 +0100 STUART-PC Stuart MESSAGE Stopping IP protection
    2012/09/10 22:15:16 +0100 STUART-PC Stuart MESSAGE Scheduled update executed successfully: database updated from version v2012.09.10.06 to version v2012.09.10.07
    2012/09/10 22:15:16 +0100 STUART-PC Stuart MESSAGE IP Protection stopped successfully
    2012/09/10 22:15:19 +0100 STUART-PC Stuart MESSAGE Database refreshed successfully
    2012/09/10 22:15:19 +0100 STUART-PC Stuart MESSAGE Starting IP protection
    2012/09/10 22:15:23 +0100 STUART-PC Stuart MESSAGE IP Protection started successfully
    2012/09/10 22:19:52 +0100 STUART-PC Stuart DETECTION C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1.60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW
    2012/09/10 22:24:09 +0100 STUART-PC Stuart MESSAGE Stopping IP protection
    2012/09/10 22:24:09 +0100 STUART-PC Stuart MESSAGE IP Protection stopped successfully
    2012/09/10 22:24:09 +0100 STUART-PC Stuart MESSAGE Protection stopped


    The SuperAntiSpyware will not run after initialsing it-- message--Setup Failed-error reading setup data

    have tried running it afew times but to no avail

    thanks
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    C:\Users\Stuart\Documents\MalwareAntiMalware.v1.60.1\MalwareAntiMalware.v1. 60.1\Keygen-RED\REDKg.exe Dont.Steal.Our.Software ALLOW

    I am asking one of our Malware Experts to check the log file above
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    As said above..
    You are using Avg and PC Tools\PC Tools Security
    Two Anti-virus programs will not add to your security but will cause a conflict.

    Uninstall
    PC Tools\PC Tools Security
    PC Tools Registry Mechanic 11.0
    PC Tools Spyware Doctor 9.0
    ----
    Follow suggestion in post # 5
    Then post a New Hjt log.
     
  9. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    I have removed as you suggested the following below--incidentally becuase i was struggling to get on this morning i had to do a system restore again and must have wound the computer back to before i installed AVG--because it is now not on my computer and the AVG icon not on desktop i have checked the programmes and it is not listed.

    These have been uninstalled.

    Uninstall
    PC Tools\PC Tools Security
    PC Tools Registry Mechanic 11.0
    PC Tools Spyware Doctor 9.0

    thanks
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
  11. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    I have managed to run Superantispyware and it picked up 46 threats so i followed your instructions and completed.
    I have downloaded and installed AVG as you requested.

    thanks
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    (y) post a New Hjt log.
     
  13. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    new hjt log as requested

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 01:28:42, on 01/10/2012
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\WindowsMobile\wmdc.exe
    C:\Program Files\Java\jre1.6.0\bin\jusched.exe
    C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
    C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe
    C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
    C:\Program Files\AVG\AVG2013\avgui.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\ProgramData\Browser Manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5080127
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5080127
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=3.1010000&st=18&barid={FBC22B14-5546-4D2C-839B-242B854EEA00}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Browser Guard BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
    O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.5.34\AVG Secure Search_toolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
    O3 - Toolbar: (no name) - {D0F4A166-B8D4-48b8-9D63-80849FE137CB} - (no file)
    O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.5.34\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NMSSupport] "C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" /startup
    O4 - HKLM\..\Run: [CCUTRAYICON] "C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe"
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Anti-phishing Domain Advisor] "C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe"
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [ROC_ROC_NT] "C:\Program Files\AVG Secure Search\ROC_ROC_NT.exe" / /PROMPT /CMPID=ROC_NT
    O4 - HKCU\..\Run: [EPSON SX440 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIHBE.EXE /FU "C:\Users\Stuart\AppData\Local\Temp\E_S475C.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3060855768-370633726-2273680585-1000\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'IUSR_NMPR')
    O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\12.2.6\ViProtocol.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: c:\progra~2\browser manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
    O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
    O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
    O23 - Service: Browser Manager - Unknown owner - C:\ProgramData\Browser Manager\2.2.643.41\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe
    O23 - Service: Intel(R) DHTrace Controller (DHTRACE) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\bin\DHTraceController.exe
    O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
    O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
    O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel(R) NMSCore (NMSCore) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: Intel(R) Quality Manager (QualityManager) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
    O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsSvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\PC Tools\PC Tools Security\TFEngine\TFService.exe
    O23 - Service: vToolbarUpdater12.2.6 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\12.2.6\ToolbarUpdater.exe

    --
    End of file - 13726 bytes


    thanks again
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    PC Tools Security - is still showing as running on your Pc and running at start up.
    Check again and Uninstall all of their programs.

    -----

    You have yet to remove some entries from running at start up.
    Click on Start button - In the search box.
    Type
    msconfig
    Under Start up tab.
    Untick all entries Except

    AVG

    Apply > Ok > Reboot your Pc.

    The System Configuration Utility box appear on retstart - saying changes have been made.
    Tick the box on the lower left and then OK.
     
  15. ivanhoe23

    ivanhoe23 Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    19
    done that--had agood look in the unistall programmes and cant see anything listed with pc tools .
    i have to go out now will be back later --thank you very much for taking time to assist me with this annoying problem
     
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