Vista update error 80070002

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Thread Starter
Jan 17, 2008
hey there guys, this is the first time i have problems with the windows vista updates on my vista ultimate laptop.

i recently downloaded 3 updates;
1)Security Update for Windows Vista (KB946456)
2)Update for Windows Mail Junk E-mail filter (February 2008) (KB905866)
3) Update for Windows Vista (KB943899)

i dont care about the email update, since i use gmail, and not the windows outlook email service. however, the two others look important.

the other day i had just downloaded those updates, together with a big update for my security program Bitdefender. I opend windows update to "install updates" and it started to install the first one. however, i saw that i needed to reboot my laptop for the bitdefender and then i thought it would be more practical if i chose to switch of my laptop, but installing the updates after it has logged off and everything, and then shuts down. "Installs updates and then shuts down your computer" <-- from start menu.

so i clicked this, but then tried to cancell the other updates which i had going on from the windows update window. i really cant tell if it stopped probaly, cos then my computer shut down. and as good as i recall, it did install them on the windows closing screen.

when i start up again, i can see that these updates didnt install, and down at my icon bar (right buttom cornor) i can see the update icon and it says "New updates are availible" when i press this i get to the windows update again and it asks for me to isntall the updates. well they dont and give error:

80070002 and 8007371B (i assume that this isnt important, since when i press it it dosnt give me any help link)
so i press "Get Help" for the first error. it suggests 3 things.

1) stop windows update.. i did that and it didnt work.
2) delete temporary update files. i tried this, from both (which the help guide explains) DataStore folder, and the Download folder which is found at c/windows/SoftwareDistribution. i have to delete everything in the DataStore folder and the Download folder, but when ever i try to delete them, it says that i cant because those files/folders are being used by another program.

so i close everything to do with the update, task manager -> proccesses -> "wuaclt.exe" end it, i try deleting agian and it still dosnt work. however when ever i end that proccess, the icon dissapears but seconds afterwards it appears again. meaning that it opens again.

i also tried switching the scedual to when my laptop should look for updates/install them, to a differnt time and day. still didnt work :S

3) this was the last suggestion, and it asks to restart the windows update.
"You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Right-click the Windows Update service, and then click Restart."

i did this, hasnt worked either

any suggestions guys? :S this is really bugging me and i feel alitle insecure without the latest updates. btw, i have installed and downloaded updates since i got this laptop (july 07) with no problems...

help very appreciated!
thanks alot.
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