Vista video issue

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palex71

Thread Starter
Joined
Mar 2, 2010
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69
Hello,
I'm running Vista Home Basic on a Compaq Presario Laptop. I have been dealing with what I think is some type of video hardware issue for a long time. Whenever there is a heavy video demand (e.g. watching a video or scrolling quickly through a .pdf file), the system often freezes and I have to power off to reboot. This happens at least a few times each day. When it happened earlier today, upon reboot, windows did not completely start, or at least the main screen did not appear (it appeared to go through it's normal startup... blue screen, Windows icon, etc.). It did, however, start up in safe mode which is what I am currently using.

Does anyone have any ideas? I realize that the machine is four years old, so it may be time to retire it, though it still functions reasonably well despite its ongoing issues.

Thanks very much!
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Sounds to me like overheating or overloaded RAM.

What's the exact make and model of the problem PC?
 

palex71

Thread Starter
Joined
Mar 2, 2010
Messages
69
It definitely has heating issues. It is a Compaq Presario V3617LA.

Thanks so much.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Here is the product specifications page for your PC, you may want to bookmark it for future reference.

According to it, you have only 1024 MB DDR2 of RAM installed.

I suggest upgrading to at least 2GB. You will notice a significant increase in performance and the freezing might stop (if it's unrelated to overheating).
 
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