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Vista will not completely boot

Discussion in 'Windows Vista' started by tomob, Apr 8, 2010.

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  1. tomob

    tomob Thread Starter

    Joined:
    Dec 18, 2003
    Messages:
    214
    I have a toshiba Satalite A135 it will not completely boot in Normal mode. It gets to the bar moving like it is loading but never loads and the hard disk light stops
    I can get it to boot in safe mode, so i open msconfig and disabled everything.
    I tried a system restore to a previous date using the Toshiba restore CD
    I ran Malwarebytes
    also ran a program called Registry Medic that I bought
    I deleted all temp files manually as well as disk cleanup
    it get
    Below is my hijackthis log

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 11:39:37 AM, on 4/8/2010
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16982)
    Boot mode: Safe mode

    Running processes:
    C:\Windows\Explorer.EXE
    C:\Windows\system32\rstrui.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\helppane.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\IPSBHO.DLL
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Wendy\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: PMB Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
    O4 - Global Startup: McAfee Security Scan.lnk = ?
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://mreis.mlxchange.com/5.1.01.7036/Control/IRCSharc.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - AppInit_DLLs: AVGRSSTX.DLL C:\PROGRA~1\GOOGLE\GOOGLE~2\GOEC62~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
    O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
    O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

    --
    End of file - 6448 bytes
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Did you recently uninstalled AVG?

    There are traces of AVG on your computer.

    Hit the Windows key + R to open a Run box. Type in regedit

    Go to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows

    In the right-hand pane, look at the AppInit tab.

    Double-click on it.

    Delete the AVGRSSTX.DLL part only.

    Reboot in Normal Mode.
     
  3. tomob

    tomob Thread Starter

    Joined:
    Dec 18, 2003
    Messages:
    214
    That did not work Should I uninstall avg completely?
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Looks like AVG is already uninstalled. Did you run the AVG Remover?

    You also have traces of McAfee in there:

    O4 - Global Startup: McAfee Security Scan.lnk = ?

    You should probably run the McAfee Removal Tool to make sure everything is gone.
     
  5. tomob

    tomob Thread Starter

    Joined:
    Dec 18, 2003
    Messages:
    214
    used both removers still will not load in normal mode!

    T
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Had you tried a System Restore?
     
  7. tomob

    tomob Thread Starter

    Joined:
    Dec 18, 2003
    Messages:
    214
    I Did try a system restore with no luck
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Do you have any idea what might have triggered this behavior? Any recent Windows Update?
     
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