Vista Will not Recognize Wireless

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

LeopardCrane

Thread Starter
Joined
Sep 9, 2009
Messages
1
My windows vista has started acting up. We installed Norton Antivirus and the computer has not been able to recognize the wireless router. I tried to restart the computer and I get a black screen that talks about some sort of runtime error and I click F1 to continue. I log in and often have to wait for the monitor to show the desktop. I know that it is not an issue with the wireless modem because our laptops and gaming systems all recognize the wireless.

Thanks for any suggestions.
 
Joined
Jan 28, 2001
Messages
6,523
Hi:If your Norton package has a firewall running,disable it.
Also,exact error msg ?
In addition let me see an ipconfig /all
From a Johnwill post on the Networking Forum

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address> For addresses,follow instructions below&#8230;.

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING www.yahoo.com
Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. IPV4 for Vista

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
______
 
Joined
Sep 28, 2005
Messages
3,477
If it were me, I would uninstall anything named Norton and use a free solution. The Windows Firewall is more than sufficient.
 
Joined
Jan 28, 2001
Messages
6,523
Hi JM.Yea,me too,but if Leo has already paid for it,thought I would make some suggestions for possible workarounds
 
Joined
Sep 28, 2005
Messages
3,477
Uninstall the program or better yet restore to a point in time before it was installed. And this time, do a custom install and do not let it control the firewall.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top