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Vista Windows Updates

Discussion in 'Windows Vista' started by sokuldj, Jun 18, 2015.

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  1. sokuldj

    sokuldj Thread Starter

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    Windows Vista cannot update and I get the Hot Fix KB947821. When I institute the fix I get Error 0x80240009. How do I fix this? HP Laptop with Chrome browser. Thanks...
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the model name and model number of that HP laptop?

    What's the exact part/product number(P/N) on it?

    Has Windows Vista been upgraded to Service Pack 2?

    KB947821 is the update readiness tool for Windows 7.

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  3. sokuldj

    sokuldj Thread Starter

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    What's the model name and model number of that HP laptop? > HP Pavilion dv2000

    What's the exact part/product number(P/N) on it? > RV326UA#ABA

    Has Windows Vista been upgraded to Service Pack 2? > Yes

    KB947821 is the update readiness tool for Windows 7. > Thank you!
     
  4. flavallee

    flavallee Trusted Advisor

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    You have a HP Pavilion dv2312us (RV326UA#ABA) laptop which appears to come with the original version of Windows Vista Home Premium 32-bit.

    You say it has Service Pack 2 installed, and I'm assuming you've kept it up-to-date by installing the important/recommended updates that are released every month.

    What exactly are you trying to update?

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  5. sokuldj

    sokuldj Thread Starter

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    Windows Update - I'm getting the message "Windows could not search for updates; error code 80070490
     
  6. flavallee

    flavallee Trusted Advisor

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    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Cleaning" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    --------------------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

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    Windows Update error 0x80070490

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  8. sokuldj

    sokuldj Thread Starter

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    Frank,
    MS Windows Message: "AdwCleaner has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    What next?
    Thanks!
     
  9. flavallee

    flavallee Trusted Advisor

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    I have no idea why you're having that issue with it.

    Have you been using any registry/file "cleaner/optimizer/tuneup" type programs?

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  10. sokuldj

    sokuldj Thread Starter

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    No, but thanks for your time...
     
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