Vista won't unlock

[jasnick]

A friend has Vista (Home Edition) and accidentally clicked on the Lock button.

Now when she tries to boot up all she gets is a black screen.

I am not familiar with Vista but wondered if booting into Safe Mode and doing a System Restore would work. Last time I suggested a System Restore she said there were no recent points and she had to go back weeks.

Is there any other option in Safe Mode to get her booting normally again? Her computer is only a year old and she did not receive a Vista disc with it

Thanks

 

[noodles71]

Shut down the computer for a cold boot. Tap the "F8" key as you are booting.

Select "Safe Mode with networking" from the boot menu.

Log into windows Vista with your personal account that holds the administrator access.

Open a command window (START--->RUN--->CMD.exe). At the command prompt type the following "net user administrator /active".

And that’s it. Log out and log back in as administrator.

 

[jasnick]

OK thanks noodles71 - will phone and run through it with her.

 

[jasnick]

That didn't work as pressing the F8 key resulted in nothing happening, just the black screen.

The computer is a notebook HP Compaq Presario 14 months old with Vista Home Premium and she was not given a recovery disk or any other sort of disk.

Any other ideas?