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Visual Runtime Error

Discussion in 'Windows XP' started by Jeff in MI, Jan 8, 2006.

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  1. Jeff in MI

    Jeff in MI Thread Starter

    Joined:
    Mar 24, 2005
    Messages:
    134
    My son likes to record himself playing the guitar with MusicMatch Juke Box, plays back the file with Media Player, plays along with it and records it, he's like a one man band.
    Anyways. This was all working fine for quite some time until yesterday.
    Open MM, push the record button and a dialoge box pos up with "Microsft Visual C++ Runtime Error", shows the path to the program, you select OK and the prog shuts down.
    Any suggestions / ideas are welcome.

    I forgot to mention, we tried to DL Quicktime yesterday also, he needed the player for a school porject, it came with iTunes.
    We went through the whole install process but neither programs installed. Went through the set up twice and nothing.
    Coincidence?

    It just keeps getting better.
    I was going to do a system restore, All of my restore points are gone.
    Heard the kid yell upstairs lastnight "Dad, Whats wrong with the cd burner!!"
    I came down only to find out both my optical drives are gone. They have a yellow exclaimation on them in the device manager.

    Thanks, Jeff
     
  2. Jeff in MI

    Jeff in MI Thread Starter

    Joined:
    Mar 24, 2005
    Messages:
    134
    Think I may have found the problem.
    When I check properties for either of my optical devices I get, "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
    Try the trouble shooter, bla bla bla.
    Tried uninstalling drivers, reinstalling drivers, updating and whatever else I could find in here nothing resolved the situation.
    I think for a minute to run HJT.
    I run a pretty clean system with not too many extra services or bells and whistles runing and am pretty familiar with the logs hjt produces.

    Only thing that I can see that's changed is, "O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe".

    Could it be???

    Here's the whole log.
    Logfile of HijackThis v1.99.1
    Scan saved at 8:08:59 PM, on 1/11/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\DELLMMKB.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\RFA\rfagent.exe
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\WINDOWS\Nhksrv.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\G-Lock Software\G-Lock SpamCombat\gsc.exe
    C:\WINDOWS\explorer.exe
    C:\Spywaretools\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 198.78.66.75 :80
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [LtcyCfgApply] "C:\Program Files\PCI Latency Tool 2\LtcyCfg.exe" /a
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [rfagent] C:\Program Files\RFA\rfagent.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\instant messenger\aim.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122728925609
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7CAC773C-78A1-4856-916B-D748F2B76E3A}: NameServer = 151.164.1.8,206.13.28.12
    O17 - HKLM\System\CCS\Services\Tcpip\..\{A71A9529-756C-4592-BA0A-127F8E418153}: NameServer = 68.94.156.1 68.94.157.1
    O17 - HKLM\System\CS1\Services\Tcpip\..\{7CAC773C-78A1-4856-916B-D748F2B76E3A}: NameServer = 151.164.1.8,206.13.28.12
    O17 - HKLM\System\CS2\Services\Tcpip\..\{7CAC773C-78A1-4856-916B-D748F2B76E3A}: NameServer = 151.164.1.8,206.13.28.12
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    I would greatly appreciate any help in this matter
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,223
    First Name:
    Derek
    I think this is better of in XP forum where it will be more likely to get the help you need

    It's not really a multimedia issue
     
  4. Jeff in MI

    Jeff in MI Thread Starter

    Joined:
    Mar 24, 2005
    Messages:
    134
    Thank you once again dvk01.

    This ever evolving situation has changed a bit.
    I have been able to regain access to the two drives now with a quick fix a buddy from the IS dept at work provided, they're visible but inaccessible.
    After startup I get a window that says, "The driver CDR4_XP.sys on your system is old, please reinstall Direct CD to update this driver".
    So I put the Roxio cd in it spins like autorun wants to start but thats as far as it goes.
    Click on explorer to open the drive and it says to insert cd.
    I went to Roxios site to try and reupgrade but most of the links for the version I'm running (5.3.5.10) are dead. Googled for that particular driver with no luck.

    Thanks again, Jeff
     
  5. Colorado Mattie

    Colorado Mattie

    Joined:
    Jan 17, 2008
    Messages:
    1
    dvk01

    I have an issue similar to Jeff in MI's.
    The following message continues to appear everytime the computer is turned on 'The driver 'CDR4_XP.SYS' on your system is old. Please re-install DirectCD to update this driver.'

    Can you recommend any fixes? Should I just restore the entire system?
     
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