works in our 2nd building.
Hardware: Both buildings have a DSL modem. Both buildings have a AT&T supplied netopia modem. Both buildings have a CISCO VOIP model 7960 attached directly to the Netopia Modem.
The VOIP in my building can't make a call to another VOIP in our customer's office in Colorado. The other building has no issue's in making a call to the same extension.
I can take the VOIP from our building to the 2nd building, change a few IP addresses, and it will make a call to that extension on the other end.
AT&T field tech was in the building yesterday, and didn't find any problems with their lines.
I'm at a road block. AT&T 2nd tier support tells me that cannot support the VOIP. I understand that, however; it works in another building hooked up to their equipment. I'm wanting them to run diagnostics on this DSL number, but they're not budging from their position.
Any thoughts as to why it works in a 2nd building but not here in this one?
Both buildings with regard to the phone, DSL modem, etc... are mirror images of each other. I've gone into the modem's software to compare configurations of the two. They both match except for the IP stacks for each modem to assign out.
The customer at the other end of the VOIP, can ping each modem, and they can ping each Phone.
I'm at a lose....
Hardware: Both buildings have a DSL modem. Both buildings have a AT&T supplied netopia modem. Both buildings have a CISCO VOIP model 7960 attached directly to the Netopia Modem.
The VOIP in my building can't make a call to another VOIP in our customer's office in Colorado. The other building has no issue's in making a call to the same extension.
I can take the VOIP from our building to the 2nd building, change a few IP addresses, and it will make a call to that extension on the other end.
AT&T field tech was in the building yesterday, and didn't find any problems with their lines.
I'm at a road block. AT&T 2nd tier support tells me that cannot support the VOIP. I understand that, however; it works in another building hooked up to their equipment. I'm wanting them to run diagnostics on this DSL number, but they're not budging from their position.
Any thoughts as to why it works in a 2nd building but not here in this one?
Both buildings with regard to the phone, DSL modem, etc... are mirror images of each other. I've gone into the modem's software to compare configurations of the two. They both match except for the IP stacks for each modem to assign out.
The customer at the other end of the VOIP, can ping each modem, and they can ping each Phone.
I'm at a lose....