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VPN connection - no access to mapped drives on server

Discussion in 'Networking' started by thoffland, Jul 1, 2009.

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  1. thoffland

    thoffland Thread Starter

    May 13, 2009

    I have a sales rep in Latin America who is having problems connecting to our server in the US. He can get his email fine, but cannot access his documents (offline sync'd) or the public drives on the server which are mapped on his pc. It's prompting for a username and password but states that they are incorrect. I pulled 8 trojans off his machine, but I don't think that's the problem.

    I've reinstalled the SBS Connection Manager hoping that would fix the problem, but I've rebooted his computer and cannot see it on our network. He's in a meeting so I'll have to wait until he's back and logs in to gain access again.

    Any thoughts on why this connection is not working?

    I have one other thing I just thought of and that's to make sure that he's logging in via the domain, and not just locally on the computer... otherwise I'm out of ideas.
  2. yzman


    Jun 3, 2003
    he can see the folders so i don't think its a firewall issue...
    make sure netbeui is enabled on the vpn tunnel for the network drives to work properly

    yeah i would check his connection/login parameters
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