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VPN won't connect now

Discussion in 'Networking' started by ComputerNuB, Dec 21, 2011.

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  1. ComputerNuB

    ComputerNuB Thread Starter

    Feb 14, 2004

    My desktop computer was connected to a remote computer at work through a VPN. Now when I try to connect to the VPN it won't. The only thing that I can think of that has changed in recent times is the addition of a router between the cable modem and my computer. This was put in to enable wi-fi connection of a kindle and an iPad.

    After trying to connect with the firewall and anti-virus disabled, the IT company that looks after the work computers suggested that port 1723 may be blocked by the ISP - Virgin Media. I called them and first they told me it had been unblocked and when I called again, because I still couldn't connect, they told me that it had never been blocked. I called the IT company again and they don't want to help too much because my computer isn't included in the contracted system so there's no money in it for them. However, they did suggest that it could be the router that is blocking port 1723 and I should check it out.

    My user name is ComputerNuB for a reason - I'm fairly new to computers and I know very little about them and how they work. I don't have a clue how to "check it out", far less how to correct the situation if the router is blocking that port.

    Can anyone offer advice please? The router is a D-Link Model DIR-615. Details of the rest of my system are reproduced below.

    Thank you in anticipation of some simple instructions.



    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
    Processor: AMD Phenom(tm) II X4 B55 Processor, x64 Family 16 Model 4 Stepping 3
    Processor Count: 4
    RAM: 3326 Mb
    Graphics Card: AMD 760G, 256 Mb
    Hard Drives: C: Total - 49999 MB, Free - 26245 MB; D: Total - 426828 MB, Free - 426295 MB;
    Motherboard: ASUSTeK Computer INC., M4A78LT-M-LE
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
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