vspf_hk5.sys - blue screen error HELP!

[vegasmary]

I have been getting a blue screen error immediately after the desktop appears - it says the standard IRQL_NOT_LESS_OR_EQUAL and then it says the STOP: 0xooooooD1 etc.

And then its says vspf_hk5.sys

Address F8B67608 base at F8B66000
Datestamp 44213693

This is happening on my kids computer - Windows XP, Avast anti-virus although the anti-virus might have expired and my kids didn't tell me.

Is it time to junk the computer or do we have any hope!? Many thanks in advance!

 

[Blink182]

vspf_hk5.sys = Critical system driver and file.

So what happened?

1. Virus <-- Most likely
2. Kids muck around in C:\Windows\System32\drivers <-- Second most likely.

How to fix it?

1. See if you can boot safe mode.
2. Slave drive to another computer, get needed data and format. <-- A good idea

 

[ozrom1e]

To download HJTsetup.exe To Download HijackThis go to the following: http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item5
Filename = 1137518044HJTsetup.exe
Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Open a TechSupportGuy forum Reply window for this thread, to have ready to paste the Hijackthis log into. Click once to place the typing cursor in the reply window.
At the top of your TSG/browser window, hit Edit then Paste
You should see your copied Hijackthis log appear in the reply space....then, submit the reply
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

 

[vegasmary]

Thanks for the reply - I will try to do an HJT if I can boot in safe mode.

I don't understand this:

<<2. Slave drive to another computer, get needed data and format. <-- A good idea >>

Thanks again in advance! By the way, if I decide to get professional help on this, do you have any ideas of how to find someone reputable besides the phone book? I live in Las Vegas. How much should something like this cost?

 

[texastoy4her]

Basicly just saying to take the Hard Drive out the pc it is in and install it on another computer with the hard drive still in the second computer. The 1 you are installing make it a slave drive.


But before doing any of this I would follow the HJT and see if someone coule hep you that way first.

 

[Blink182]

yes

 

[vegasmary]

called in a professional - I just went to the phone book and picked out a reputable sounding company.

But the funny thing is ... the first thing he did was sit down and google the key words, which is what I did!

I just did a system restore with him here and everything is fine now - thank you to all of your help, but I thought it was worth $100 to get it solved. And as a bonus, he showed me how to set all the computers in the house to share printers over the wireless network.

Thanks again everyone - let me know if you're coming to Vegas and need inside info!

Mary