1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved W 7 telling me to activate windows but product key not work

Discussion in 'Windows 7' started by JUSTAPOORBOY, Jan 10, 2020.

Thread Status:
Not open for further replies.
Advertisement
  1. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    Windows 7 telling me to activate windows but product key on Microsoft sticker not accepted when I enter it. Keeps telling me: The product key you have entered will not work with this edition of Windows 7. You must either run windows setup or enter a Windows 7 Ultimate Product Key.
    And all I really want to do is upgrade (for free) to Windows 10 before Windows 7 support ends. Do I need to activate Windows 7 if I'm going to replace with Windows 10 anyway?

    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit, Build 7601, Installed 20160810220116.000000-300
    Processor: AMD A4-3320M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0, CPU Count: 2
    Total Physical RAM: 4 GB
    Graphics Card: AMD Radeon(TM) HD 6480G, 512 MB
    Hard Drives: C: 273 GB (233 GB Free); D: 20 GB (8 GB Free); F: 3 GB (3 GB Free);
    Motherboard: Hewlett-Packard 169B, ver KBC Version 18.1A, s/n PCPBR00WD2D0FY
    System: Hewlett-Packard, ver HPQOEM - 1, s/n 5CG20800MN
    Antivirus: Avast Antivirus, Enabled and Updated
     
  2. Professionalgirl

    Professionalgirl

    Joined:
    Jan 10, 2020
    Messages:
    255
    First Name:
    Tina
    Hi JustAPoorBoy,
    When attempting to activate Windows 7 Ultimate could normally be the result of using an incorrect key. Upgrading to Windows 10 may cause slight compatibility issues. Please use caution when attempting to upgrade to Windows 10. There are a few things a user must know before considering the upgrade. Some software may not work and may need to be reinstalled. The current graphics card may be incompatible with Windows 10 since it is using a Windows 7 graphics card. Certain drivers may become corrupted during Windows 10 installation process.

    Please check with Microsoft to ensure you have the correct key. I dont think its necessary to reactivate Windows 7 as long as it is genuine (Pre-Installed). If it's not a pre-installed Windows 7, than you will need to obtain a licence key directly from the Microsoft store.

    Microsoft states "The instructions for the upgrade readiness tool is no longer valid and closed." https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-readiness-get-started Therefore, I think the link is expired and users may no longer download Windows 10 for free. You may need to purchase a Windows 10 operating system.

    I hope this helps.
    ProfessionalGirl
     
    JUSTAPOORBOY likes this.
  3. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    64,615
    First Name:
    Chuck
    Does the Microsoft Certificate Of Authenticity sticker you are using have "Windows 7 Ultimate" or "Windows 7 ULT" written on it?
     
    JUSTAPOORBOY and TerryNet like this.
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,890
    First Name:
    Frank
    Craig:

    According to your log, you have this HP Pavilion g6-1d18dx Notebook PC.
    According to its support site, it was purchased in June 2012 and came with Windows 7 Home Premium 64-bit.
    According to your log, Windows 7 Ultimate 64-bit was installed in it in August 2016.
    You cannot use a product key for a "Home Premium" version to activate a "Ultimate" version.

    ----------------------------------------------------------------
     
    JUSTAPOORBOY and TerryNet like this.
  5. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    Professional Girl, thank you for explaining all that. Makes sense to me. I was hoping for a quick, free and easy fix but looks like I may have to take laptop to a computer expert as I am not technically inclined. The Youtube video I watched looked so easy but the narrator said that Windows 7 had to be activated before upgrade to Windows 10. However, I had also read somewhere that even pirated versions were welcomed by Microsoft to be upgraded for free. At this point, I think I'll find out how to contact Microsoft and ask them to help me. Once again, thank you!
    No, it has Windows 7 Home Prem OA on the sticker. My dad had a problem with this laptop (it shut down one day and he could not turn it back on and a friend "worked on it" and got it up and running again) so should I suspect it is a pirated version? If so, what can I do to get this upgraded to Windows 10 before 7 support ends Jan 14?
     
  6. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,058
    You should be able to use the install key from the sticker to install win10 home [not pro]
    Download the media creation tool and make the install usb. Boot with the usb and clean install win10; use your key when prompted.
    Before doing any of the above, go to the support page for your laptop and make sure this is win10 support ie drivers, win10 shows as a supported operating system.

    Note a clean install destroys ALL data on the drive so be sure you have a current backup of anything important.
     
    JUSTAPOORBOY likes this.
  7. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    Thank you! Is the install key the same as the product key (on the certificate of authenticity sticker)?
     
  8. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    Thank you! That explains that part of my problem. I have google searched and it some people report that I should be able to upgrade to Windows 10 despite my current problem (possible unauthentic copy of Windows 7)? What is your take on that?
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,890
    First Name:
    Frank
    As crjdriver already said, download and save and run the Media Creation Tool to create a bootable install DVD or bootable install USB thumb drive.
    After that's done, use that media to do a "clean" install of Windows 10 Home 64-bit.
    After that's done, use your Windows 7 Home Premium 64-bit 25-character product key to activate Windows 10 Home 64-bit.

    Do NOT attempt to do an "upgrade" install from Windows 7 Ultimate 64-bit to Windows 10 Home 64-bit.
    You will be met with failure and won't be able to activate it anyway.

    ---------------------------------------------------------------
     
    JUSTAPOORBOY likes this.
  10. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    No. That is the problem I can see now. Guess I'll have to purchase Windows 10 and install "clean".
     
  11. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,058
    IF you want to upgrade, then yes however [IMO] a clean install would be a much better way to go and [probably] would not cost anything. Up to you.
     
    JUSTAPOORBOY likes this.
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,890
    First Name:
    Frank
    You do NOT need to purchase Windows 10.
    Go HERE, then click the "Download tool now" button to download and save the Media Creation Tool(version 1909).
    Run the tool, then follow the instructions for creating a bootable install DVD or bootable install USB thumb drive.
    Use that install media to do a "clean" install of Windows 10 Home 64-bit.
    Activate Windows 10 Home 64-bit with that computer's 25-character product key for Windows 7 Home Premium 64-bit.
    Assuming you have a decent amount of computer knowledge, it's that simple to do.

    ---------------------------------------------------------------
     
    JUSTAPOORBOY likes this.
  13. JUSTAPOORBOY

    JUSTAPOORBOY Thread Starter

    Joined:
    Jan 10, 2020
    Messages:
    6
    First Name:
    Craig
    Thanks so much! When I get home I'll do that. I'm not a computer guy but I think I can figure it out. Example of my computer knowledge is that I don't know what a "bootable" DVD or "bootable" thumbdrive is. I have a few blank DVD's and thumbdrives somewhere at the house and I'll see what their properties are. I can also do more research on google to find out what those terms mean. I know this is very basic stuff to you guys here but I am just trying to "getter done" this weekend. Once again, thank you!
     
  14. Professionalgirl

    Professionalgirl

    Joined:
    Jan 10, 2020
    Messages:
    255
    First Name:
    Tina
    Hi JustAPoorBoy, Since this is not a malware removal forum in which I am not allowed to post even though I graduated from an accredited college. The accredited college was not one of the approved free classrooms. I just found that out by the administrator that I am not allowed to post instructions for malware removal but I can provide tips for minor issues. A DVD stands for Direct Versatile Disk and the drives are lettered and labeled such as Drive C:/ which is normally the primary drive that stores all of your files and operating system data and allows you to use your computer normally. A DVD disk is usually assigned a different letter such as D:/ or E:/ and is normally labeled as removable disk drive. This is the drive that you can use to install your operating system and normally requires either a physical thumb drive or CD. If your computer does not have a CD drive than you will need to use a physical thumb drive that can be plugged into an open slot on the side your computer that is called a USB.

    I am not sure if I am allowed to post screenshots, so before I do I will check with the administrator and get back to you later on tonight, Thanks

    I spoke with cookigal and she is an authorised administrator that said I am permitted to provide screenshots.

    Please view the screenshots below and let me know if you have any questions. I am more than happy to help.

    1. To view your DVD Drive select Windows Explorer. WindowsExplorer.png

    2. Expand categories and select my pc and on the right you will see your drives that contain letters.

    ThisPCDVDCD.png

    3. Right click the drive and select properties located at the bottom of the drop down menu.
    PrimaryDisk.png

    As you can notice above properties in the general tab tells us this is a local drive and is normally the primary partition. This is where your operating system is stored. You can do the same to view the other drives. If you do not see a removable disk drive you will need to use a USB (Universal Serial Bus) thumb drive for your operating system installation. My pc does not have a DVD drive and would need an external thumb drive for the installation. If your drives are labeled as local disk than it would mean you do not have a removable disk drive. You would need to purchase an external thumb drive which is somewhat inexpensive and easy to use.

    Just make sure you remove the drive safely by selecting eject to prevent corruption of the thumb drive. If you just remove the stick it may cause corruption of the thumb drive. Please follow the ISO instructions for upgrading to Windows 10.

    I hope this helps. For more information please let me know here in this forum, Thanks
     

    Attached Files:

    Last edited: Jan 11, 2020
    JUSTAPOORBOY likes this.
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,756
    First Name:
    Karen
    No problems with screenshots Tina.
     
    JUSTAPOORBOY likes this.
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1238511

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice