W10 Lenovo laptop slow boot, freezing, sluggish response

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dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home Single Language, 64 bit
Processor: AMD FX-8800P Radeon R7, 12 Compute Cores 4C+8G, AMD64 Family 21 Model 96 Stepping 1
Processor Count: 4
RAM: 7638 Mb
Graphics Card: AMD Radeon (TM) R5 M430, -2048 Mb
Hard Drives: C: 486 GB (392 GB Free); D: 24 GB (22 GB Free); H: 399 GB (242 GB Free);
Motherboard: LENOVO, Lenovo ideapad 5
Antivirus: Bitdefender Antivirus Free Antimalware, Disabled
(However, I do have Malwarebytes installed because I started to doubt BD... and I'm pretty sure it's running but it shown as disabled? I have recently run a scan)

Hello all! Specs provided, this is what I'm experiencing

PROBLEMS
  • Slow boot
This laptop used to boot fast. Within seconds actually. Now it takes abhorrently long. I think around 5 mins. There are ocassions where it booted forever and I had to force shut down.
  • Freezing and need to force shutdown
So I'm going about my regular tasks. Using a browser and then all of a sudden, I can't move my mouse or click anything. It doesn't go away. I am forced to force shutdown.
That always messes up my pc -- especially with booting. I usually get the infinite booting right after a forced shutdown.
  • Sluggish response
For example, if I click the start menu, there is a delay before it responds. Also longer time loading folders (may even cause freezing).

SOLUTIONS TRIED
  • Anti-virus
I've already run an anti-virus scan. No viruses. But I do remember some ad-ware being removed before, but recent results are negative.
  • Rootkit Remover (TDSSKiller; RootkitBuster 5.0)
  • CCleaner cleaning the registry and cache
  • Deleting around 30 gigs of files I didn't need
  • Windows update. I'm up to date.
  • Updated Lenovo system.
  • Updated AMD graphics.
  • Steve Cook's suggestion about running tests on HDD using Seagate software. Fix All Fast - PASS. SMART test - PASS. Short DST - PASS. Short Generic -. Long Generic -.
 
Last edited:

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
After providing the results of the Long test and if it passes then perform the following next steps.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy
and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning

Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload
or Paste to next reply

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?
 

dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
After providing the results of the Long test and if it passes then perform the following next steps.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy
and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning

Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload
or Paste to next reply

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?
Here's my speccy link http://speccy.piriform.com/results/qW0ZGwwrTdl3BExSqcVB05h
 
Joined
Mar 16, 2013
Messages
792
Hi, I haven't been active for some time, have the dreaded "C" all's on the mend now (hopefully).

Please follow dckeks advice, in addition does your version of Bitdefender include a firewall? If so, you also have defenders firewall active, two firewalls will cause you issues.

Surprised, with all the informed comment that some people still use a third party AV, Defender is superior to all third party AV's and you do yourself a disservice by not using it. Getting rid of Bitdefender will improve performance and security, you have to use their uninstaller to be properly rid of it.
 

dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
Hi, I haven't been active for some time, have the dreaded "C" all's on the mend now (hopefully).

Please follow dckeks advice, in addition does your version of Bitdefender include a firewall? If so, you also have defenders firewall active, two firewalls will cause you issues.

Surprised, with all the informed comment that some people still use a third party AV, Defender is superior to all third party AV's and you do yourself a disservice by not using it. Getting rid of Bitdefender will improve performance and security, you have to use their uninstaller to be properly rid of it.
Hello Jenae, can you help me understand what you said: By Defender, you are not pertaining to Bitdefender, it is different? By Defender, are you referring to Windows Defender? And I shouldn't be using Bitdefender, so I should uninstall it and just use Defender? Am I understanding this correctly?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
That is exactly what he is saying and I agee completely.

Here is the Bitdefender removal tool to completely remove. Also please performthe other steps I provided. I noticed you only ran the short test on your hard drive. You should rerun the Long test to make sure it is good as follows.

https://www.bitdefender.com/uninstall/

Please Download and Run SeaTools for Windows

1. Once it starts it will scan for all drives connected to your computer.
2. Select drive you want to test.
3. Select the Long Generic Test under the Basic Tests menu
4. When the test is complete you will see the result under Test Status
5. The test will indicate either Pass or Fail.
6. Provide the Results in your reply.
 

dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
That is exactly what he is saying and I agee completely.

Here is the Bitdefender removal tool to completely remove. Also please performthe other steps I provided. I noticed you only ran the short test on your hard drive. You should rerun the Long test to make sure it is good as follows.

https://www.bitdefender.com/uninstall/

Please Download and Run SeaTools for Windows

1. Once it starts it will scan for all drives connected to your computer.
2. Select drive you want to test.
3. Select the Long Generic Test under the Basic Tests menu
4. When the test is complete you will see the result under Test Status
5. The test will indicate either Pass or Fail.
6. Provide the Results in your reply.
For some reason, I am unable to edit my original post but I have done all tests except for Advanced and all has passed.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please do not quote everything in your reply. Click the reply button and type your response.

I do not see any information for Steps 3 - 5?
 
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