W10 Lenovo laptop slow boot, freezing, sluggish response

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dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
I apologize I have been off for a few days with the holiday. Do you still need help here?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either right-click/Paste, or Ctrl+V ) into your response.
 

dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
Hi! Yes, it seems my laptop needs to be force shut down as it cannot resume after hibernation. Also, its performance is still sluggish. I will be doing the report now
 

dawnwish03

Thread Starter
Joined
Jun 24, 2018
Messages
10
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-48PJ9-QKYKJ-7FR72
Windows Product Key Hash: L8nNz8tw3+EzKjhnQbV/qGbPE28=
Windows Product ID: 00327-35824-00000-AAOEM
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: N/A, hr=0x8007007a
ID: {11746617-2BBB-4FA3-A0CE-AB5D931A21E4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 10 Home Single Language
Architecture: 0x00000009
Build lab: 17134.rs4_release.180410-1804
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{11746617-2BBB-4FA3-A0CE-AB5D931A21E4}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7FR72</PKey><PID>00327-35824-00000-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-3194589278-1992788526-4253576198</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>80K4</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>CACN27WW(V2.00)</Version><SMBIOSVersion major="2" minor="8"/><Date>20150728000000.000000+000</Date></BIOS><HWID>395F3407018400F2</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>INSYDE</OEMID><OEMTableID>H2O BIOS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="13229840"/><App Id="01" Version="10" Result="301644704"/><App Id="02" Version="10" Result="14483456"/><App Id="03" Version="10" Result="14841756"/><App Id="04" Version="10" Result="29"/><App Id="05" Version="10" Result="14483936"/><App Id="06" Version="10" Result="32"/><App Id="07" Version="10" Result="31"/><App Id="08" Version="10" Result="14486388"/><App Id="0A" Version="10" Result="14486384"/><App Id="0B" Version="10" Result="62"/><App Id="0C" Version="10" Result="13229152"/><App Id="0D" Version="10" Result="1998145754"/><App Id="0E" Version="10" Result="72"/><App Id="10" Version="10" Result="62"/><App Id="11" Version="10" Result="14548992"/><App Id="12" Version="10" Result="31"/><App Id="13" Version="10" Result="80"/><App Id="14" Version="10" Result="10"/><App Id="16" Version="10" Result="2"/><App Id="18" Version="10" Result="72"/><App Id="1A" Version="10" Result="14844096"/><App Id="1B" Version="10" Result="-320351780"/><App Id="1C" Version="10" Result="13229188"/><App Id="1D" Version="10" Result="1998145518"/><App Id="1E" Version="10" Result="13229280"/><App Id="1F" Version="10" Result="1998145518"/><App Id="23" Version="10" Result="13229892"/><App Id="24" Version="10" Result="62"/><App Id="25" Version="10" Result="13229812"/><App Id="26" Version="10" Result="1998144803"/><App Id="27" Version="10" Result="14844104"/><App Id="28" Version="10" Result="13229280"/><App Id="29" Version="10" Result="62"/><App Id="2A" Version="10" Result="13230672"/><App Id="2B" Version="10" Result="14972440"/><App Id="2C" Version="10" Result="1998144950"/><App Id="2D" Version="10" Result="13229424"/><App Id="2E" Version="10" Result="62"/><App Id="2F" Version="10" Result="1946551"/><App Id="30" Version="10" Result="14844104"/><App Id="31" Version="10" Result="34078782"/><App Id="32" Version="10" Result="13229904"/><App Id="33" Version="10" Result="1997869388"/><App Id="36" Version="10" Result="34078782"/><App Id="37" Version="10" Result="13229280"/><App Id="38" Version="10" Result="2"/><App Id="39" Version="10" Result="13229924"/><App Id="3A" Version="10" Result="2"/><App Id="3C" Version="10" Result="3801155"/><App Id="3D" Version="10" Result="5701724"/><App Id="3E" Version="10" Result="5111881"/><App Id="3F" Version="10" Result="5177412"/><App Id="40" Version="10" Result="5439575"/><App Id="41" Version="10" Result="7536732"/><App Id="42" Version="10" Result="7536761"/><App Id="43" Version="10" Result="6619252"/><App Id="44" Version="10" Result="3342445"/><App Id="45" Version="10" Result="6029362"/><App Id="46" Version="10" Result="4653143"/><App Id="47" Version="10" Result="5505089"/><App Id="48" Version="10" Result="7536741"/><App Id="49" Version="10" Result="3014772"/><App Id="4A" Version="10" Result="6357091"/><App Id="4B" Version="10" Result="98"/><App Id="B9" Version="10" Result="1998135955"/><App Id="BA" Version="10" Result="13230672"/><App Id="BB" Version="10" Result="13229828"/><App Id="BC" Version="10" Result="1998322333"/><App Id="BD" Version="10" Result="13229916"/><App Id="BE" Version="10" Result="13241108"/><App Id="BF" Version="10" Result="13241108"/><App Id="C0" Version="10" Result="13241084"/><App Id="C1" Version="10" Result="13241040"/><App Id="C3" Version="10" Result="13229860"/><App Id="C4" Version="10" Result="1998322280"/><App Id="C5" Version="10" Result="13229932"/><App Id="C6" Version="10" Result="10420476"/><App Id="C7" Version="10" Result="10420224"/><App Id="C8" Version="10" Result="2"/><App Id="C9" Version="10" Result="9"/><App Id="CB" Version="10" Result="2"/><App Id="CC" Version="10" Result="13230104"/><App Id="CE" Version="10" Result="1998164652"/><App Id="CF" Version="10" Result="13230104"/><App Id="D0" Version="10" Result="10428080"/><App Id="D1" Version="10" Result="1952"/><App Id="D2" Version="10" Result="-194488364"/><App Id="D3" Version="10" Result="10427992"/><App Id="D4" Version="10" Result="13230104"/><App Id="D6" Version="10" Result="1998163969"/><App Id="D7" Version="10" Result="13230188"/><App Id="D8" Version="10" Result="10426200"/><App Id="DA" Version="10" Result="16777596"/><App Id="DB" Version="10" Result="-194488364"/><App Id="DC" Version="10" Result="13080"/><App Id="DD" Version="10" Result="236"/><App Id="DF" Version="10" Result="2"/><App Id="E1" Version="10" Result="1320349335"/><App Id="E2" Version="10" Result="13230060"/><App Id="E3" Version="10" Result="1998163146"/><App Id="E4" Version="10" Result="13230188"/><App Id="E5" Version="10" Result="13230104"/><App Id="E6" Version="10" Result="13230048"/><App Id="E7" Version="10" Result="13230044"/><App Id="E8" Version="10" Result="1998163522"/><App Id="EB" Version="10" Result="13230300"/><App Id="EC" Version="10" Result="1998163265"/><App Id="ED" Version="10" Result="1941588196"/><App Id="EE" Version="10" Result="1"/><App Id="F1" Version="10" Result="10426200"/><App Id="F2" Version="10" Result="11857920"/><App Id="F3" Version="10" Result="1952"/><App Id="F4" Version="10" Result="11870208"/><App Id="F5" Version="10" Result="24"/><App Id="F6" Version="10" Result="3"/><App Id="F8" Version="10" Result="2"/><App Id="F9" Version="10" Result="3"/><App Id="FA" Version="10" Result="2"/><App Id="FB" Version="10" Result="-194488364"/><App Id="FC" Version="10" Result="1"/><App Id="FD" Version="10" Result="1320349259"/><App Id="FF" Version="10" Result="13230260"/><App Id="00" Version="11" Result="1998161877"/><App Id="01" Version="11" Result="3"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="13230188"/><App Id="05" Version="11" Result="13230104"/><App Id="08" Version="11" Result="1998161971"/><App Id="0A" Version="11" Result="64"/><App Id="1A" Version="11" Result="9"/><App Id="1B" Version="11" Result="14862736"/><App Id="1D" Version="11" Result="1"/><App Id="1F" Version="11" Result="1310738"/><App Id="20" Version="11" Result="14862720"/><App Id="21" Version="11" Result="14814800"/><App Id="22" Version="11" Result="140"/><App Id="23" Version="11" Result="13230348"/><App Id="24" Version="11" Result="589824"/><App Id="26" Version="11" Result="4718632"/><App Id="27" Version="11" Result="14483456"/><App Id="28" Version="11" Result="131072"/><App Id="29" Version="11" Result="13230248"/><App Id="2A" Version="11" Result="13230248"/><App Id="2B" Version="11" Result="13230248"/><App Id="2C" Version="11" Result="2"/><App Id="2D" Version="11" Result="2"/><App Id="2E" Version="11" Result="14942208"/><App Id="2F" Version="11" Result="1320341851"/><App Id="30" Version="11" Result="13230636"/><App Id="32" Version="11" Result="1998161214"/><App Id="33" Version="11" Result="13230420"/><App Id="35" Version="11" Result="44"/><App Id="36" Version="11" Result="13231260"/><App Id="39" Version="11" Result="-194488364"/><App Id="3A" Version="11" Result="16777288"/><App Id="3B" Version="11" Result="1310738"/><App Id="3C" Version="11" Result="14862720"/><App Id="42" Version="11" Result="13230336"/><App Id="43" Version="11" Result="14560628"/><App Id="44" Version="11" Result="14560568"/><App Id="45" Version="11" Result="-194488364"/><App Id="46" Version="11" Result="1984662240"/><App Id="47" Version="11" Result="13230412"/><App Id="48" Version="11" Re

Spsys.log Content: 0x80070002

Licensing Data-->
N/A, hr = 0x80070424

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAEAAQABAAIAAQACAAAABQABAAEAln16Lk4RZp/IzzY8tGkQAmoDsFoQ9mJ/troo4A5B7sM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
Windows marker version: N/A
OEMID and OEMTableID Consistent: no
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
MCFG LENOVO CB-01
FACP LENOVO CB-01
APIC INSYDE H2O BIOS
BOOT INSYDE H2O BIOS
IVRS LENOVO CB-01
HPET LENOVO CB-01
FPDT LENOVO CB-01
UEFI
SLIC INSYDE H2O BIOS
UEFI
MSDM LENOVO CB-01
ASF! LENOVO CB-01
SPCR LENOVO CB-01
SSDT LENOVO CB-01
SSDT LENOVO CB-01
CRAT LENOVO CB-01
VFCT LENOVO CB-01
SSDT LENOVO CB-01
SSDT LENOVO CB-01
SSDT LENOVO CB-01
BGRT LENOVO CB-01
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,430
Download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either right-click/Paste, or Ctrl+V ) into your response.
Why are you asking for this report? First of all, it doesn't run properly on anything above Windows 8.1. Secondly, only Malware Specialists, Trusted Advisors, Moderators and Administrators are permitted to ask for such reports.
 
Joined
Mar 16, 2013
Messages
792
Hi, I was surprised it even produced a report, usually errors when you select "Copy", it was deprecated for win 10 as Cookiegal say's.

Perhaps it would be helpful to know what alternatives there are, I wrote this for our use:-


cscript C:\Windows\System32\slmgr.vbs -dlv | out-file $home\slmgr.txt
notepad $home\slmgr.txt (press enter)


cscript C:\Windows\System32\slmgr.vbs -dli | out-file $home\slmgr.txt
notepad $home\slmgr.txt (press enter)

Both are Powershell cmdlets, advantage is, it outputs to notepad for easy forum copy paste.

I hope this does not contravene any forum rules.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,430
Also, please do the following:
Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Why are you asking for this report? First of all, it doesn't run properly on anything above Windows 8.1. Secondly, only Malware Specialists, Trusted Advisors, Moderators and Administrators are permitted to ask for such reports.
I apologize I was not aware it could not be used. The logs showed some concerns of possible Office licensing.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,430
If you have concerns about licensing then please report the post so the Moderators can intervene. However, the problem is not with the MS Office program, it's with the operating system and we'll see what information the commands I gave return before proceeding with anything else.
 
Joined
Mar 16, 2013
Messages
792
Hi, thanks cookiegal use this to output directly to notepad (just makes it easier for posters)

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab & start notepad %userprofile%\desktop\report.txt (press enter)
 
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