- Oct 7, 2017
I apologize I have been off for a few days with the holiday. Do you still need help here?
Why are you asking for this report? First of all, it doesn't run properly on anything above Windows 8.1. Secondly, only Malware Specialists, Trusted Advisors, Moderators and Administrators are permitted to ask for such reports.Download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either right-click/Paste, or Ctrl+V ) into your response.
Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):
Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab
After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
I apologize I was not aware it could not be used. The logs showed some concerns of possible Office licensing.Why are you asking for this report? First of all, it doesn't run properly on anything above Windows 8.1. Secondly, only Malware Specialists, Trusted Advisors, Moderators and Administrators are permitted to ask for such reports.
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