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Solved W10 update woe Jun 2017

Discussion in 'Windows 10' started by nastechee, Jun 21, 2017.

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  1. nastechee

    nastechee Thread Starter

    Joined:
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    Not sure if this is the result of the ?Creator Update or coincidental hardware fail.
    Yesterday my HP6735S laptop running W10 Home since last year was offered an update from v1607 (I think) to the latest. I allowed this to go ahead and waited .. and waited for about 4.5 hours all told.
    Eventually it finished and after logging in again it appeared to be working.
    After being left for a while it turned itself off - as normal.
    I then tried to turn it on with the following result:-
    Blue power light ON
    WiFi LED Orange (Off)
    HDD activity LED flashing Orange (Normally Blue)
    DVD drive seeming to try accessing (Empty at the time)
    Display Blank
    Caps Lock LED flashing occasionally
    Pressing and holding the power button turns Off as normal.
    Tried removing battery and starting with adapter - same.
    Tried putting in W10 *.iso DVD - same.
    I can read the HDD in a caddy on another PC and it seems to be OK
    (Except the small (100M) system partition reports empty)
    I have 3 normal partitions:
    Windows 7 (~100G)
    Windows 10 (~100G)
    Data (~500G)
    I usually had to select W7 or W10 at start up.
    Unfortunately I cannot run your SysInfo utility for obvious reasons.
    Procesor is dual core AMD Turion X2 64bit with 4G RAM (2 x 2G)
    Laptop came with (250G HDD)/Vista originally which I replaced with XP.
    The HDD was later replaced with 1T HGST and installed W7.
    W10 was installed using the code from W8 (bought) as a dual boot.
    Any ideas?
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    It sounds like you have a HP Compaq 6735s Notebook PC which originally came with Windows XP or Windows Vista 32-bit.
    What's the exact serial number(S/N) and product number(P/N) on yours?

    If you laptop was running Version 1607 Build 14393 of Windows 10 Home, it likely updated to Version 1703 Build 15063.
    Type winver in the search box, then press the Enter key.
    The small window that appears will have the "Version" and "Build" number.

    ---------------------------------------------------------------
     
  3. nastechee

    nastechee Thread Starter

    Joined:
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    Messages:
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    Serial# CNU8470VFQ
    Product# GW694AV
    These are printed on the underside.

    Can't type anything into search boxes as 'Display Blank'
    Can't get anything at all on the screen - it is not booting to OS
    (Does not seem to be running BIOS properly - no 'Press <some key> to enter setup' )
    Is there a way to get version info if not booting from the drive- ie. in an external caddy on desktop machine?

    Thanks for the reply
     
  4. flavallee

    flavallee Trusted Advisor

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    You have a HP Compaq 6735s Notebook PC (Base Model) which was purchased in December 2008 and which came with Windows XP or Windows Vista 32-bit.

    The Certificate-Of-Authenticity sticker on it will confirm which Windows version it came with.

    It has full driver support for Windows 7 32-bit and 64-bit, but it has no driver support for Windows 8.1 or Windows 10.

    It supports 8 GB of RAM, but it has a weak AMD Turion processor, so increasing it from 4 GB to 8 GB would have little or no effect with speed and performance in a 64-bit operating system.

    You really should stick to Windows 7 32-bit or 64-bit in that laptop and avoid using any version of Windows 10 32-bit or 64-bit.

    --------------------------------------------------------------
     
  5. nastechee

    nastechee Thread Starter

    Joined:
    Feb 24, 2008
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    HP Compaq 6735s won't start up
    Blink 5- Caps lock/Num lock - System board - General system board failure

    That is what my system is doing: 5 flashes after switching on
    I think it may be *******ed.
    New refurb system board is ~$130 + postage etc - not sure its worth it for a >5yr old computer.

    Thanks
     
  6. flavallee

    flavallee Trusted Advisor

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    Frank
    That laptop is about 8-1/2 years old and has old slow hardware.
    If it does need an expensive hardware replacement, it's time to"retire it".

    Do you have a Windows 7 disc that you can try to boot from and see if it installs it?

    ---------------------------------------------------------------
     
  7. nastechee

    nastechee Thread Starter

    Joined:
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    Sorry didn't see your replies before pressing 'send'
    It originally came with Windows Vista which I very soon changed to Windows XP.
    Later I tried Windows 8 for a very short time before reverting to XP.
    When I changed the hard drive I installed XP and W7 dual boot
    Later changed this to W10 (using W8 code) dual boot with W7 while W10 was free upgrade.
    W10 worked OK after trying a few solutions to drivers.
    It was never going to be a powerhouse but served for my needs.
    (Back and forth over the Atlantic, showing photos and internet browsing.)
    Battery life was always pretty ***t.

    I'll try a W7 install disk but I'm not optimistic.
    If it works I'll reply here.

    Thanks
     
  8. nastechee

    nastechee Thread Starter

    Joined:
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    Messages:
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    I thought I'd reply anyway - No Go
    Original W7 64 bit Home install disk

    I'd better start saving.

    Thanks
     
  9. flavallee

    flavallee Trusted Advisor

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