W2K Network Printer Issue

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Compumedic

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Not long ago I switched network models from peer-peer to client/ server for my home network running W2K Server with XP Pro clients. I have an HP1000 Laser printer that has always worked fine without problems when it was shared with the peer-peer model.

The printer was inistially left installed directly on one of the client machines and shared from there. However due to problems I am having, I have changed it and now have it installed and connected directly to the W2K server machine.

The problem I am having is that I cannot print to the printer the majority of the times. When I look within the printers folder on the network machines the printer most always says "opening" and not "ready" like it should. The weird thing is whenever I immediately install the printer it is "ready" and prints with no problem. But as a short amount of time goes by it reverts back to the "opening" status. Also, the printer is fine and the W2K Server can print normally its just the networked clients that are having the problem.

The Netgear wireless router that I am using indicates constant network traffic between the one client and the server when the "opening" is indicated below the printer. Usually If I restart the machine the printer will then be "ready" and revert back to "opening".

FYI, the server is using the Active Directory which is how I normally find and install the printer.
 
Joined
Jul 12, 2003
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I have seen this on multifunction printers as well.

Basically your dealing with a printer driver that needs to be talking to the printer all the time (Usually connected to the computer also ((Non Networked)). As you are using an 1100, you might try and changing the driver to something like a Laserjet 5 and see if the problem continues.
 

Compumedic

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Oct 1, 2002
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176
Thanks Techz.... I'm sort of reluctant to change the printer driver for fear of having more problems develop as a result. It's always worked perfectly before on the network which is the weird part and every other part of the network is flawless as well.

I tryed something different and so far it has been working normally without reverting to the "opening" state. I deleted the printer and reinstalled it using the http:// printer address instead on the normal UNC as found through the Active Directory. I printed about 15 pages and it has worked instantly and flawlessly each time. So hopefully this did the trick as a work around of the problem.

Now, it's just a matter of solving the problem and figuring out what is making the printer go into the "opening" state which will frustrate the heck out of me until I find out.
 

Compumedic

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Oct 1, 2002
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Through some research, I have found that the problem described above is a problem with the HP 1000 series printer driver on Windows XP. Per HP, the solution is to turn off the printer and then turn it back on OR go into the Services through Administrative Tools (Control Panel), find Print Spooler in the list of services, and stop and then re-start the Print Spooler service. This does work every time however it is far from a permenant solution seeing how the printer stops printing faithfully after the third print job.

However, as long as IIS is installed and running on the server you can install the printer through http:// which I have done with all the clients and it has been working perfectly for the past few days with no problems at all.
 
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Compumedic. I have a few clients that are buying those 1100 and 1200's also. Can you add the link about the driver issue? It would be helpful for me. Thanks!
 

Compumedic

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Not a problem... through some additional research I also found some additional information as well. It seems that you were right with your recommendation to install another driver. HP actually recommended using the 6L driver with the Laserjet 1000 for certain circumstances. I provided a link for more info on that subject.

Here is the URL regarding the print spooler issue with the HP driver for Windows XP

[http://h20000.www2.hp.com/bizsuppor...askId=110&prodSeriesId=45674&prodTypeId=18972]

Here are a few others:

[http://h20000.www2.hp.com/bizsuppor...sp?objectID=bpl11418&locale=en_US&docId=92824]

[http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x5a1331ec5e34d711abdc0090277a778c,00.html]

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x416def70e827d711abdc0090277a778c,00.html
 
Joined
Jul 12, 2003
Messages
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Originally posted by Compumedic:
Not a problem... through some additional research I also found some additional information as well. It seems that you were right with your recommendation to install another driver. HP actually recommended using the 6L driver with the Laserjet 1000 for certain circumstances. I provided a link for more info on that subject.

Here is the URL regarding the print spooler issue with the HP driver for Windows XP

[http://h20000.www2.hp.com/bizsuppor...askId=110&prodSeriesId=45674&prodTypeId=18972]

Here are a few others:

[http://h20000.www2.hp.com/bizsuppor...sp?objectID=bpl11418&locale=en_US&docId=92824]

[http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x5a1331ec5e34d711abdc0090277a778c,00.html]

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x416def70e827d711abdc0090277a778c,00.html
Thanks! Yea, after dealing with HP over the years, the generic answer from them is to use HP 5.. I guess that was there last stable driver! =) This is very helpful! Thanks again!
 
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