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w32.spybot.worm & dowloader.trojan, it shuts down my internet, desables my mouse/keyb

Discussion in 'Virus & Other Malware Removal' started by jinthro, Feb 1, 2005.

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  1. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    Hi There, hope someone can help me. I'm busy to do a clean install of Windows XP on my machine. At this point everything is working except for the fact that I still got two worms or whatevers in my machine but Norton Antivirus 2002 (up to date) and AVG Anti Virus (up to date) can't get rid of it.
    When these programs give me a virus alert they tell me that
    -wuampd.exe is infected with w32.spybot.worm
    -dd9s.exe is infected with downloader.trojan

    I run HijackThis and below you'll find my log file.

    Please help me, i'm beginning to be pretty desperate. Thanks, j.

    Logfile of HijackThis v1.99.0
    Scan saved at 1:10:35 AM, on 2/2/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\WINDOWS\Explorer.EXE
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    E:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\Messenger\msmsgs.exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    E:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe
    E:\WINDOWS\system32\wuauclt.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O4 - HKLM\..\Run: [Microsoft Update] wuampd.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [AVG7_CC] E:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] E:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKLM\..\RunServices: [Microsoft Update] wuampd.exe
    O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [Microsoft Update] wuampd.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - E:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - E:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)
     
  2. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    It looks like you have two antivirus programs running Choose the one you wish update it and uninstall the other or shut it down completely .They will conflict with each other
     
  3. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    http://forums.techguy.org/t110854.html

    Go here and do a scan with Housecall and Panda

    Download Spybot Search and Destroy and Ad-Aware SE UPDATE them both and do a scan getting rid of all they find

    After doing all th e above post another log here please
     
  4. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    Thanks Dust Sailor, i will do this later today but which anti virus do you recommend?
     
  5. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    I've removed one of my anti virus programs and have run AdAware and Spybot - Search & Destroy. After that run HijackThis and this is result:

    Logfile of HijackThis v1.99.0
    Scan saved at 10:10:02 PM, on 2/2/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\WINDOWS\Explorer.EXE
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\Messenger\msmsgs.exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\WINDOWS\system32\devldr32.exe
    E:\Program Files\Winamp\winamp.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O4 - HKLM\..\Run: [Microsoft Update] wuampd.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKLM\..\RunServices: [Microsoft Update] wuampd.exe
    O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [Microsoft Update] wuampd.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)

    Can anybody tell me what to do next?
    Thanks, mark
     
  6. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Did you run the online scans. And if so what did they find? I still see signs that youi have virus on your machine
     
  7. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    now i did run the online scanner, than spybot search & destroy and AdAware. Now my hijackthis log file says the following:

    Logfile of HijackThis v1.99.0
    Scan saved at 10:37:40 PM, on 2/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\WINDOWS\Explorer.EXE
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\Messenger\msmsgs.exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\Program Files\Internet Explorer\iexplore.exe
    E:\WINDOWS\system32\devldr32.exe
    E:\WINDOWS\System32\svchost.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)
     
  8. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    Go to post #3 and follow those instructions and post another log here please
     
  9. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    so i did: panda and housecall online scans, after that Spybot Search and Destroy and Ad-Aware. Now my hijackthis log file looks like (still get a window or norton saying w32.spybot.worm is there):

    Logfile of HijackThis v1.99.0
    Scan saved at 8:57:03 PM, on 2/4/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\WINDOWS\Explorer.EXE
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Internet Explorer\iexplore.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\WINDOWS\system32\wuauclt.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\WINDOWS\system32\devldr32.exe
    E:\Program Files\Winamp\winamp.exe
    E:\Program Files\MSN Messenger\msnmsgr.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [MsnMsgr] "E:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)
     
  10. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)

    Close all windows and place a check beside all of the above in Hijack This then click " Fix Checked "

    reboot

    Delete the C:\WINDOWS\nem219.dll file

    Delete the file referenced in the "O4 - [Windows DLL Loader]" entry of your log.
    Delete the file defragfat32pi.exe which resides in C:\WINDOWS\System32\ or C:\WINDOWS\System\

    Delete the file C:\WINDOWS\zeta.exe

    Empty your recycle bin Reboot

    post another log here please
     
  11. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    thanks for all your input. I did the first steps

    >>>>>>>>>>>>>>>>>>>>>>>>>>
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file
    O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file
    O4 - HKLM\..\Run: [Windows DLL Loader] E:\WINDOWS\system32\defragfat32pi.exe
    O23 - Service: ZESOFT - Unknown - E:\WINDOWS\zeta.exe (file missing)

    Close all windows and place a check beside all of the above in Hijack This then click " Fix Checked "

    reboot
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    but than after that, the files don't seem to be there anymore, searched with search and looked myself, also in hidden folders. Than i made a hijackthis log file which you can find below. Does it make sense to you?



    Logfile of HijackThis v1.99.0
    Scan saved at 10:09:38 AM, on 2/5/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\WINDOWS\Explorer.EXE
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\ISTsvc\istsvc.exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\WINDOWS\system32\devldr32.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [IST Service] E:\Program Files\ISTsvc\istsvc.exe
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [MsnMsgr] "E:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
     
  12. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    O4 - HKLM\..\Run: [IST Service] E:\Program Files\ISTsvc\istsvc.exe

    Close all windows and place a check beside this Have Hijack This " fix checked "


    Delete the folder C:\Program Files\ISTsvc\

    Empty the recycle bin Reboot and post another log here please
     
  13. jinthro

    jinthro Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    7
    hmmm hijackthis fixed the file and than if i want to delete that folder I can't cause it's in use by another program. Even if I reboot and start it up in windows 98 I can't get rid of it. I can delete it from there but when i start up in xp after that it's there again. Any sollution for this? It also still gives me a virus alert (norton) for Downloader.Trojan.

    Logfile of HijackThis v1.99.0
    Scan saved at 9:10:31 PM, on 2/6/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\WINDOWS\Explorer.EXE
    E:\PROGRA~1\NORTON~1\navapw32.exe
    E:\WINDOWS\jwmjyj.exe
    E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    E:\Program Files\MSN Messenger\MsnMsgr.Exe
    E:\Program Files\WinZip\WZQKPICK.EXE
    E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\Program Files\ISTsvc\istsvc.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\ZONELABS\vsmon.exe
    E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    E:\WINDOWS\system32\devldr32.exe
    E:\WINDOWS\system32\wuauclt.exe
    E:\Documents and Settings\jinthro\Desktop\hijjackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Windows System File] svshost.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Dwrj7cZ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [-
    ] E:\WINDOWS\jwmjyj.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "E:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [IST Service] E:\Program Files\ISTsvc\istsvc.exe
    O4 - HKLM\..\RunServices: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [Windows System File] svshost.exe
    O4 - HKCU\..\Run: [MsnMsgr] "E:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106774270452
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - E:\WINDOWS\system32\ZONELABS\vsmon.exe
    O23 - Service: Windows 32-bit PnP Driver - Unknown - E:\WINDOWS\System32\winpnp32.exe (file missing)
     
  14. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    http://www.xtra.co.nz/help/0,,4155-1916458,00.html

    Then reboot in safe mode

    http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam

    O4 - HKLM\..\Run: [IST Service] E:\Program Files\ISTsvc\istsvc.exe

    Place a check beside the above then " Fix Checked " In Hijack This

    Delete the folder C:\Program Files\ISTsvc\

    Then browse to the C:\documents and settings\Your User Name(repeat for all users in documents and settings)\local settings\temp folder and delete all files and folders in it.
    Then browse to the C:\Windows (Winnt)\Temp folder and delete all files and folders in it.
    Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

    Then empty the recycle bin.

    Then reboot to normal mode.
     
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