1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved W7 Recovery can’t reach router

Discussion in 'Networking' started by Golfdenblue, Oct 31, 2019.

Advertisement
  1. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    I recovered an HPG71 laptop with windows 7 but can’t ping router... I had to enter BIOS values to recover and suspect I missed something. Both LAN and WiFi see nothing... I have compared with working W10 laptop in same network. Router Ct2100t 802.11 b/c works greats.
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,720
    Is this a new laptop you just acquired ? Maybe it has firewall rules which blocks ping. To allow pings, you have to allow ICMP protocol inbound and outbound.

    Also, you can still upgrade to Win 10 for free. You should upgrade now because Win 7 will no longer be supported come Jan 2020. Go download MS Media Creation Tool. Run it to Generate a Windows setup DVD or USB memory stick. Then boot with that and enter the Win 7 activation key. Choose Setup > Custom and delete the C partition ( you will have recognize the correct partition by size, as it will not be labled C ) Then let setup continue with the newly unallocated space.
     
    Golfdenblue likes this.
  3. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    The goal is to get netwk and upgrade to 10 but if I can't connect its rather useless... got to be something simple. Both wifi and lan can't connect/ping... I have a NAS, laptop, iPadPro on same working fine...go figure.
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,720
    Golfdenblue likes this.
  5. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    So the WiFi is 802.11n 2.4ghz...router Ct2100t Technicolor. That is the Hp laptop G71 340...
     
  6. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    What do you mean by enter BIOS values?

    Start with the network basics... since you have done both Ethernet and wireless, let's focus on Ethernet.

    When you connect via Ethernet, does the Network icon show you are connected via Ethernet?

    When you connect, go to Command Prompt and type ipconfig /all and press enter. Notate the information of the DHCP Enabled, IPv4 Address, Subnet Mask, Default Gateway, DHCP server, and DNS Servers.

    for Ethernet Adapter, Ethernet Connection here.
     
    Golfdenblue likes this.
  7. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,720
    Go do Control Panel > Device Manager and see if the networking component has a yellow or red icon. That would mean it is not working.
     
  8. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    Ethernet adapter LAN
    Desc Realtek PCIe FE Fam Cntrl
    Phys address. 00———00
    DHCP enabled Yes
    Auto config Yes
    Link Local IPv6 Address. fe————%11 Preferred
    Auto Config IPv4 Address 169.254.42.215 Preferred
    Subnet. 255.255.0.0
    Default Gateway
    DHCPv6 IAID. 234890910
    DHCPv6 Client DVID 00—01000118———-00
    DNS Servers fec000000ffff1%1
    fe.......2%1
    fe.......3%1
    NetBios over tcpip...........Enabled
     
  9. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    Device Manager is fine
     
  10. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    I had to recover the Laptop first , DOA, so I had to set all of the BIOS settings except for UUID using HPDMI tool and DOS boot disk. Then it recovered completely leaving me in this state. Unable to setup any network... couldn’t figure out UUID.
     
  11. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    detail...

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Lisa-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    System Quarantine State . . . . . : Not Restricted


    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-80-18-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-00-00-00-00-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::dc38:201b:c585:2ad7%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.42.215(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 234890910
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-21-DA-2E-00-00-00-00-00-00

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{85A00642-6C55-4C55-B086-DCECC94DC409}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{3DC90021-B8C9-42BC-B7FB-B45A8BA8812E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  12. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    Did you change the Physical Address to the zeros?

    Does this Windows OS have any firewall/internet security programs? We would want to turn off the firewall and/or remove the security software for troubleshooting purposes.

    Also, let's make sure that you have the latest drivers.

    In command prompt, type in wmic bios get serialnumber and press enter. Post the result here.
     
    Golfdenblue likes this.
  13. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    firewall off antivirus removed until I get access
     
  14. Golfdenblue

    Golfdenblue Thread Starter

    Joined:
    Oct 31, 2019
    Messages:
    23
    SN matches what I entered.... CNF9.......
     
  15. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    What is the full serial number of the machine?
     
    Golfdenblue likes this.
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1235028

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice