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W7 will start up, load files, and then stay at a black screen with a mouse

Discussion in 'Windows 7' started by dspenc3503, May 23, 2012.

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  1. dspenc3503

    dspenc3503 Thread Starter

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    W7 will start up, load files, and then stay at a black screen with a mouse. I think that the hard drive may have gone bad, and when I did a memory diagnosis, I have found that there is bad memory with my main hard drive. I do not have the original disk, nor can I access any of the files. I tried system Recovery, but it would not list W7 as an option. If someone knows where I could find those drivers to load onto a disk, that would be great. My computer is a Dell Studio 1535.
     
  2. zigzag3143

    zigzag3143

    Joined:
    May 31, 2009
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    Have you tried booting into safe mode (F8)?

    If it were a HD it probably wouldnt boot.

    Doubt its memory for the same reason.

    I am thinking video driver, and if it boots in safe mode would be more certain.
     
  3. dustyjay

    dustyjay

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    Jay
    Memory Diagnostics would not tell you that your HDD has Bad Memory. If Memory diagnostics returns an error then it is a problem with your RAM
     
  4. dspenc3503

    dspenc3503 Thread Starter

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    It all goes to the same screen, with the exception of safe mode, it will go to System Restore and have no restoration point, it won't even recognize W7.
     
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