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way to slow

Discussion in 'Windows XP' started by Imagynin, Jul 26, 2006.

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  1. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    I've had a compaq presario laptop for a couple months now, running Windows XP and it's been great. Nice and fast, my interent has been a pain, but really no problems to speak of. However, lately, my programs are loading very slowly, and it's taking my computer a long time to repsond to requests. I asked a friend, he said I should see what processes I was running to see if maybe I have a virus, but I don't know what to look for, what is good or what is bad to be running. However, i was amazed to see that my computer was running 53 processes. That seems like alot! Is that normal? Could that be too many, and slowing my computer down? I could use some help. Thanks :confused:
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, Welcome to TSG!!

    Click here to download HJTsetup.exe
    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    Logfile of HijackThis v1.99.1
    Scan saved at 3:10:49 PM, on 7/26/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Common Files\AOL\1139951668\ee\AOLSoftware.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Viewpoint\Viewpoint Toolbar V35\FotomatDeviceConnect.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    c:\program files\common files\aol\1139951668\ee\aim6.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HPQ\SHARED\HPQWMI.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=laptop
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe"
    O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
    O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [eabconfg.cpl] "C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe" /Start
    O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1139951668\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\SymProbe.exe -r "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [IPHSend] "C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe"
    O4 - HKLM\..\Run: [ViewMgr] "C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe"
    O4 - HKLM\..\Run: [ViewpointPhotosDeviceConnect] "C:\Program Files\Viewpoint\Viewpoint Toolbar V35\FotomatDeviceConnect.exe"
    O4 - HKLM\..\Run: [ALUAlert] "C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=laptop
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    thanks!
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I don't see any problems there.

    You do have quite a bit in startup and could cut down on that if performance is a problem.
     
  5. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Click Start - Run, type in MSCONFIG, then click OK - "Startup" tab. Remove the checkmark from:

    SunJavaUpdateSched jusched.exe

    QuickTime Task qttask.exe

    MSMSGS msmsgs.exe

    Adobe Reader Speed Launch reader_sl.exe

    ViewMgr ViewMgr.exe

    ViewpointPhotosDeviceConnect FotomatDeviceConnect.exe


    Click Apply - OK afterwards, then reboot. When the SCU window appears during reboot, ignore the message. Place a checkmark in the window, then click OK.
     
  6. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    I got rid of those few things, i also got rid of my background and screen saver, someone suggested that might slow down my comptuer. It has picked up a bit, but not really. Maybe it's just tired. thanks for the help though. :)
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Did you purchase SpySweeper or is it the trial version?
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    PERFORMANCE QUESTIONS:

    1 > is it very slow to boot up?
    2 > do programs open slowly?
    3 > does the same behavior occur both offline and on?
    4 > does it matter how long the system has been on, and does a restart improve things?

    Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it
    on and check to see that the fan is working. Sometimes it helps to physically clean the fan.

    If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan, a free utility.


    5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

    6 > If you open the Device Manager (windows+pause/break > Hardware > Device Manager) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is DMA or PIO?

    If it says PIO, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again.
    ____________________________________________________________________________
    COMMIT CHARGE

    Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

    Physical Memory

    Total: this is your total installed ram -- "physical" memory
    Available: this is the amt of real "physical" memory presently uncommitted

    Commit Charge

    Total: this is the combination of total physical and virtual memory currently in use
    Limit: this is the total physical and virtual memory available
    Peak: this is the most you have had in use in this session
     
  9. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    I purchased spyware when i purchased my computer.
     
  10. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    I don't notice a slow start up. But opening programs, folders, or the internet is significantly slower than it used to be. It is a laptop, it's possible it's overheating, I leave it on for long periods of time. I will try turning it off for a while then restarting and I'll get back to you on the rest.

    Task manager is the only other process running CPU, system idle process is in the 90's and task manager is 2 or 3.

    How do you look at the device manager? I didn't follow.
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    To open the Device Manager just run sysdm.cpl and select Hardware > Device Manager.

    You can also get there through the System applet in the Control Panel, right clicking on My Computer > Properties and by pressing the Windows Key and the pause/break key at the same time.
     
  12. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    Physical Memory:
    Total -- 391664
    Available -- 72592

    Commit Charge:
    Total -- 359124
    Limit -- 941536
    Peak -- 400768
     
  13. Imagynin

    Imagynin Thread Starter

    Joined:
    Jul 22, 2006
    Messages:
    7
    I looked at the device manager. I saw that it was using DMA, and it was checked to use DMa if available. I uninstalled the driver. I rebooted a few times and i already notice a difference. What did i do, don't i need a driver?
     
  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I'm not sure you did anything unless it said the "current transfer mode" was PIO and now it says Ultra DMA something.

    If that's the case, you simply uninstalled it, forced Windows to redetect and configure the controller to Ultra DMA mode.

    Disk reading errors, when repeated a certain number of times, cause it to downgrade to the lower performance level inable to be more reliable in reading.

    Watch to see if it stays that way.

    In your "commit charge" readings you show a Peak value of greater than your installed ram.

    Total -- 391664
    Peak -- 400768

    This is usually an indication that more ram is needed since when that happens Windows is paging the hard drive excessively for memory instead of relying on faster physical ram.
     
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