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WD external hard drive freezes my computer

Discussion in 'Hardware' started by Tenshi-sama, Sep 22, 2014.

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  1. Tenshi-sama

    Tenshi-sama Thread Starter

    Joined:
    Sep 21, 2014
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    I'm new here so here goes. I have a 1TB WD external hard drive here (USB 3.0) but it recently stopped working. The light blinks every half second. I try to access it with Explorer or 7-zip but they freeze, YET when i unplug the drive everything instantly comes back to normal and Explorer works fine again. I tried WD's Data Lifeguard, same problem. I tried other recovery software, same problem. Tried many USB cables and at least 3 computers, but I've encountered the same problem. What do I do? Should I just look for professional services? (I use Windows 7 Ultimate.)
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
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    Wayne
    sounds like a fault on the WD external harddrive thats causing an issue on the PC
    i would get it replaced under the warranty , not sure how long the warranty is - but most drives come with more than 1 year.
    the issue maybe getting data off the drive, if its the case thats broken, as some of the WD drives with encrypted using a chip thats on the Case USB circuitry
    http://www.prosofteng.com/blog/western-digital-hardware-encryption/
     
  3. Tenshi-sama

    Tenshi-sama Thread Starter

    Joined:
    Sep 21, 2014
    Messages:
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    Yeah I guess...
    My tech-savvy friend told me it had something to do with the enclosure, and I should get the casing replaced. Do you agree with him? i'm kinda scared to do that on my own, I'm not good at this...
     
  4. etaf

    etaf Moderator

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    First Name:
    Wayne
    yes , it could be the enclosure circuitry
    But the encryption if applicable would then not work on the current drives data

    i would get it replaced under the warranty
     
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