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WD external harddrive not recognized by computer?

Discussion in 'Hardware' started by wingsofyourheart, Jul 27, 2009.

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  1. wingsofyourheart

    wingsofyourheart Thread Starter

    Jul 27, 2009
    Having a lot of files, I aquired a shiny 500GB WD external harddrive about ten months ago. It's been very good to me; however, this past Saturday night when I connected it to my laptop, RUI didn't pop up (I named my external RUI). Instead, it read Local Disc (G: ). I tried unplugging RUI and reconnecting him many times, but my laptop still fails to recognize him.

    I searched the internet for solutions. Many others have had simular experiences and have found a solution by right clicking on My Computer and then clicking on Manage, which leads into Computer Management. From there, they clicked on Disc Management and the drives came up and they regained access to the external harddrive. I attempted to open drive G: but it only lead me to a blank window. I tried to explore drive G:, but that lead me to a blank window as well. After about thirty seconds a window popped up asking me to reformat the drive. If it wasn't for the fact that irriplaceable photographs and home videos from family gatherings were on there, I'd be fine with it, however, I don't want them to be destroyed.

    I just got off the phone with Western Digital's tech support with no luck. For one, I didn't understand the man as his accent was very strong, but he had me do the exact same thing I found online. I told him that the window was blank and that the reformatting window came up. I wasn't sure what he said after that. Something about needing to copy or backup the files from the external onto the computer or...? But how can I access the files when I can't even get into RUI? The tech guy said that I need to get third party software for recoding but I'm not sure I understand what he meant. Fustrated, I thanked him for his time and found this site. If anyone could help me, I'd be very much appreciative.

    Thank you for your time! If you need to know any other details, let me know.

    Oh~ My laptop is a HP G60 (I believe) with Windows Vista.
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