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WD Passport disk problem

Discussion in 'Hardware' started by callingelvis, May 15, 2009.

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  1. callingelvis

    callingelvis Thread Starter

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    Hi,

    My WD Passport 120GB has died on me.

    The problem started without any warning. When I plug it in, the blue light comes on, the disk whirls (no funny noises, just the gentle rotation sound) and I get it as an icon - remove hardware safely. I cannot see it in my computer and if I go to Run --> diskmgmt.msc, I cannot see it there.

    Since it just went out of warranty, I pried it open and exchanged the controller with another one from a working passport drive - same result.

    My conclusion is that the controller is still good, but the drive has gone bad. I took it to a general it helpdesk run by PCWorld who were unable to recover it. Sadly, the disk contains all my daughter's snaps and videos which are quite priceless.

    Can someone help out. Would I need to take it to a data recovery place - if so can someone recommend one.

    Many thanks.
     
  2. MaverickUK

    MaverickUK

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    If PCWorld have came to the conclusion it cannot be recovered, then it's probably not possible to recover it - atleast not with software (unless they were all clueless). There are private recovery firms out there that will physically take out the platters (what the data is stored on) and put them into a new hard drive - though nobody can guarantee 100% success rate.

    Have you tried running a diagnostic on the drive to see its current health status?
     
  3. Jack Hackett

    Jack Hackett

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    Remove the drive from the enclosure and try it internally in the PC.

    [​IMG]:D:D
     
  4. callingelvis

    callingelvis Thread Starter

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    Thanks for your replies Jack and MaverickUK

    We've kind of nailed the problem being the drive/ platters, as the controller is ok and works on other drives.

    Do any of you know or can recommend a reliable or knowledgeable agency who won't charge me an arm and a leg for it.

    Thanks
     
  5. MaverickUK

    MaverickUK

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    Unfortunately i dont know of a company who wont charge your the Earth for this type of recovery - you could try using Google to see if there are any such places in your area. If the platters are physically damaged or something, then there isn't a hope in hell you will get the data back, but if it's just a problem with the spindle or something along those lines, then the data recovery specialists can probably help (whoever they may be).
     
  6. callingelvis

    callingelvis Thread Starter

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    Speaking to some recovery companies, it seems to be a symptom of firmware issues on the drive. Unfortunately this is a complex (read expensive) piece of work which needs to be done by specialists
     
  7. MaverickUK

    MaverickUK

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    Expensive, eh? Why doesn't that suprised me. I'm not fully sure how they came to this conclusion though. If you ever do opt to do this, make sure you get it fixed before paying them ;)
     
  8. Jack Hackett

    Jack Hackett

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    RetroData - Standard Service

    The fee charged for the recovery of strictly personal or domestic data from a single hard drive is generally about £275.00 plus VAT.
    The above prices include recovering and transferring to DVD up to 20GB of data. We will provide you with a file listing, so that you can select which data you need. If you have well in excess of 20GB of data you need recovering (this would not normally include applications, program files and the operating system) please contact us to discuss the pricing."
     
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