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WD Passport External Hard Drive Unreadable

Discussion in 'Hardware' started by CanedAndUnable, Oct 12, 2010.

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  1. CanedAndUnable

    CanedAndUnable Thread Starter

    Oct 12, 2010
    Hi everyone,

    I've been reading the forums all day to try and find a solution to my unreadable hard drive problem, but so far haven't had much luck. This morning, before powering up my laptop, I managed to drop my girlfriend's external hard drive, after which point it has, not surprisingly, refused to be recognised in "My Computer". I would therefore very much appreciate any advice on resuscitating the thousands of photos and music files which are hopefully still on there.

    This is my problem:

    Although not visible in My Computer the drive can be seen using Disk Management, showing as an unknown, unreadable drive. When it's connected to my laptop the drive makes 3 different pitched beeps, and repeats this cycle 4 times. The LED is lit and the drive can be disconnected using Safely Remove Hardware. I've tried running chkdsk in CMD but the message "Cannot open volume for direct access" appears. Nor am I able to reassign the drive letter, as I can only access properties in Disk Management. I've changed USB cables and tried a "Y" cable (??) with two usb connections in case it was a power issue. I've also tried it on another laptop running Windows XP, on which the drive doesn't even appear in Disk Management.

    I have already had a quote of £200 - £400 to recover the data on the drive, but have also heard that buying a bit of kit for around £20 and some software and removing the drive from its casing is also an option. Before doing that though I wanted to see if anyone has had this same problem and if so if there was any other course of action other than burial (the hard drive's and my own).

    Thanks for any replies.
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