Solved We couldn't complete the updates

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20210214193631.000000-480
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: C: 460 GB (377 GB Free);
Motherboard: Hewlett-Packard 1495, s/n 2UA2220ZMK
System: Hewlett-Packard, ver HPQOEM - 1072009, s/n 2UA2220ZMK
Antivirus: Windows Defender, Disabled

I keep getting the message - We couldn't complete the updates Undoing changes Don't turn off your computer.-

I went Online for answers and got a lot nonsense.

What can I do?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,176
THIS is your HP Compaq 8200 Elite Small Form Factor PC which was purchased in June 2012 and came with Windows Vista or Windows 7.

When was Windows 10 Pro 64-bit installed in it, and was it an upgrade install or a clean install?

--------------------------------------------------
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
Hi!

I bought it years second-hand, in an as-is condition so I don't know how the Windows 10 Pro 64-bit came about. I checked my Update History and I did not upgrade it myself.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,176
According to your log, Windows 10 Pro Version 20H2 Build 19042 64-bit was installed or was updated in it on February 14, 2021.

How long ago did you purchase it second-hand, and which Windows version was in it?

-------------------------------------------------
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
Feature update to Windows 10, version 20H2 installed 2/16/2021


Bought 9/22/2018
DELL Windows 10 Desktop Core 2 Duo 8GB RAM 1TB HDD WIFI DVD/RW 64BIT PC
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,176
You're confusing me.
Your log shows your computer is a HP which has an Intel Core i5 processor.
You're saying your computer is a Dell which has an Intel Core 2 Duo processor.
❓
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,216
Have you tried an in-place upgrade?
  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

Let us know if that worked.
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
You're confusing me.
Your log shows your computer is a HP which has an Intel Core i5 processor.
You're saying your computer is a Dell which has an Intel Core 2 Duo processor.
❓
Morning,

This morning, I started the PC and the message “We couldn't complete the updates” did not appear. I had not done anything to the PC.

I then went to the WINDOWS UPDATE page and installed the pending update below to see what would happen.

2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

This was also on the page:

Feature update to Windows 10, version 21H1
The next version of Windows is here with new features and security improvements. Select "Download and install", and the update will begin after other updates in your queue have completed. Your device may need to restart.
======================================================
2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

After 50 minutes, 100% it was installed and I chose to restart now.

Got the following messages

“Working on updates
Don’t turn off your computer”

At 96% completion,

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

I was given a choice, so I chose to restart now

I got

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

And the PC restarted but with the all texts fuzzy.

Thanks.

PS: The WINDOWS UPDATE page now says, "you're up to date" and
the

Feature update to Windows 10, version 21H1 DISAPPEARED.
 
Last edited:

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,678
One thing I see right off from the support page for your system, win10 is not a supported operating system. What this means is that hp never tested win10 and found it to work with your system. In addition, hp does not want to waste time writing drivers and testing with obsolete hardware. The i5 2500 is now over 10yr old.

When you run an unsupported operating system, you are in effect a beta tester; might work and it might not work. Often when attempting upgrades, you run into problems.
What I would do;
1 Have a current backup of anything important
2 Download the media creation tool Download Windows 10 (microsoft.com)
3 Make the bootable usb and use it to boot your system
4 Select custom install and delete ALL partitions on the system drive
5 Clean install windows and copy back whatever data files you need
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,216
crjdriver

Why clean install before trying an in-place upgrade I suggested above? I think it will worth a try.
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
Have you tried an in-place upgrade?
  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Upgrade this PC now, and then select Next.
  • Follow the instructions and select Keep personal files and apps, when you are asked to.
  • It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
  • After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

Let us know if that worked.
Didn,t get a chance to try it but it's SOLVED-I do not know how it happened.

his morning, I started the PC and the message “We couldn't complete the updates” did not appear. I had not done anything to the PC.

I then went to the WINDOWS UPDATE page and installed the pending update below to see what would happen.

2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

This was also on the page:

Feature update to Windows 10, version 21H1
The next version of Windows is here with new features and security improvements. Select "Download and install", and the update will begin after other updates in your queue have completed. Your device may need to restart.
======================================================
2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

After 50 minutes, 100% it was installed and I chose to restart now.

Got the following messages

“Working on updates
Don’t turn off your computer”

At 96% completion,

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

I was given a choice, so I chose to restart now

I got

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

And the PC restarted but with the all texts fuzzy.

Thanks.

PS: The WINDOWS UPDATE page now says, "you're up to date" and
the

Feature update to Windows 10, version 21H1 DISAPPEARED.
 

LUIS39

Thread Starter
Joined
Aug 18, 2007
Messages
388
One thing I see right off from the support page for your system, win10 is not a supported operating system. What this means is that hp never tested win10 and found it to work with your system. In addition, hp does not want to waste time writing drivers and testing with obsolete hardware. The i5 2500 is now over 10yr old.

When you run an unsupported operating system, you are in effect a beta tester; might work and it might not work. Often when attempting upgrades, you run into problems.
What I would do;
1 Have a current backup of anything important
2 Download the media creation tool Download Windows 10 (microsoft.com)
3 Make the bootable usb and use it to boot your system
4 Select custom install and delete ALL partitions on the system drive
5 Clean install windows and copy back whatever data files you need
Didn't get a chance to try it but it's SOLVED, and I don't know how?

This morning, I started the PC and the message “We couldn't complete the updates” did not appear. I had not done anything to the PC.

I then went to the WINDOWS UPDATE page and installed the pending update below to see what would happen.

2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

This was also on the page:

Feature update to Windows 10, version 21H1

The next version of Windows is here with new features and security improvements. Select "Download and install", and the update will begin after other updates in your queue have completed. Your device may need to restart.
======================================================
2021-09 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005565)

After 50 minutes, 100% it was installed and I chose to restart now.

Got the following messages

“Working on updates
Don’t turn off your computer”

At 96% completion,

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

I was given a choice, so I chose to restart now

I got

“We couldn’t complete the updates
Undoing changes
Don’t turn off your computer”

And the PC restarted but with the all texts fuzzy.

Thanks.

PS: The WINDOWS UPDATE page now says, "you're up to date" and
the

Feature update to Windows 10, version 21H1 DISAPPEARED.
 

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